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creativemind_CP
Participant

Unable to download updatable Objects

Hello All

 

I tried the solution given in the link but I get the same error.

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

creativemind_CP_0-1647326588138.png

 

 

creativemind_CP_1-1647326588157.png

 

 

Please suggest.

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4 Replies
_Val_
Admin
Admin

It does not seem you are using a correct SK. Please look into sk122636 and report back

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creativemind_CP
Participant

Hello Val,

Thanks for the reply.

Please find the results of the tests done as per the SK.

 

  • Ping:

Ping from gateway :

creativemind_CP_0-1647398310874.png

 

 

Ping from management server :

creativemind_CP_1-1647398310880.png

 

 

 

From gateway:

creativemind_CP_2-1647398310887.png

 

 

From Management server :

creativemind_CP_3-1647398310888.png

 

 

  • Running unified_dl UPDATE ONLINE_SERVICES :

 

On Management :

 

creativemind_CP_4-1647398310889.png

 

 

On Gateway :

creativemind_CP_5-1647398310890.png

 

 

 

  • Running:  psql_client cpm postgres -c "select * from onlineservicespackagestatus;"  on the Management server

 

creativemind_CP_6-1647398310894.png

 

 

  • Ran the following commands as per sk111080 :

 

  1. grep -n "load_content" $FWDIR/conf/objects_5_0.C

creativemind_CP_7-1647398310895.png

 

 

  1. grep Allow $CPDIR/registry/HKLM_registry.data | grep Data

ckp_regedit -p /SOFTWARE/CheckPoint/CPshared/6.0/reserved | grep CheckPoint

creativemind_CP_8-1647398310896.png

 

 

 

  1. grep -A 2 DownloadAccess $CPDIR/tmp/umis_objects.C

creativemind_CP_9-1647398310897.png

 

 

 

  1. $CPDIR/bin/cpprod_util CPPROD_GetValue CPshared//6.0//reserved AllowReceivingDataFromCheckPoint 1

$CPDIR/bin/cpprod_util CPPROD_GetValue CPshared//6.0//reserved AllowSendingDataToCheckPoint 1

creativemind_CP_10-1647398310898.png

 

 

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Taesan__Sec
Explorer

Hi,

May i know if the issue is already resolve and how did you resolve it? i'm currently encountering the same thing.

 

Thank you

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_Val_
Admin
Admin

Most probably you have a connectivity issue. Work through sk122636 to see what's getting wrong. If still cannot resolve, open a support call with TAC.

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