Time SmartView Web Application

[JenniferYado]

Is there a way to synchronize the time displayed in SmartEvent and SmartView Web Based?

I have noticed that the logs displayed are one hour off in SmartView Web Based.

SMARTEVENT> show clock

Wed Sep 25 12:36:36 2024 MDT

 

[PhoneBoy]

What version/JHF?
Also does the same problem occur in WebSmartconsole? https://support.checkpoint.com/results/sk/sk170314

[JenniferYado]

I have R81.10 JHF 156

This problem only occurs with SmartView Application Web, and I have reviewed the points shared by @the_rock and @Amir_Senn 

[JenniferYado]

I was reading the R81 Logging and Monitoring Administration Guide and found a note in the SmartView Web Application section

Could this be the problem of the one hour offset even though it has already been checked that the correct time zone is in the smartevent, sms and gws?

[the_rock]

I never experienced that issue myself, either in production, or the lab. I would call into TAC and see if you can do remote session. I feel like something simple is missing here.

Andy

[the_rock]

Make sure below is correct from the settings in smartview.

Andy

 

 

[Amir_Senn]

Hi,

Logs are written in UTC time and are shown with adjustments to system time automatically.

If there's issues with the time difference I suggest doing the following:

a. Check time and time-zone on log server

b. Check time and time-zone on gateway

c. Check if you defined any custom time zone settings (like @the_rock mentioned in his comment)

[the_rock]

I agree with that. I still believe setting I pointed out is what might be off.

Lets see 🙂

Andy

[JenniferYado]

Hi,

I have reviewed all this points but I have the same time. 

[the_rock]

Can you then send us what you see in the smart view from what I mentioned? Also, what @Amir_Senn asked...times on both gateway(s) and the mgmt server? Just do show clock or show date on both.

Andy

[JenniferYado]

Sure

This is what I see related what you mentioned

 And this is about mgmt server and gateways, it is the same in both