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Bishal_Upadhyay
Contributor
Jump to solution

Smartview stuck as loading smartview.. in R80.20

Smartview is not working in new tab of Logs, also it is not loading with https://<Mgmt IP>/smartview.

The warning appears which is attached herewith.

We are running distributed architecture with firewalls on high availability and running Gaia OS R80.20.

We tried disabling and enabling Smart Event blades on Mgmt. Also tried evstop and evstart; and also $RTDIR/scripts/stopSmartView and $RTDIR/scripts/startSmartView

1 Solution

Accepted Solutions
Bishal_Upadhyay
Contributor

Hi Dadosh,

Thanks to you and your friend Nadav too for solving this problem.

Actually the problem was httpd2-smartview.conf file being corrupted and it was resolved after replacing this file.

 

 

View solution in original post

20 Replies
Bishal_Upadhyay
Contributor

Hi everyone,

Upgraded management server to its latest hotfix, but the issue persists.

Has anyone faced this problem before? Please suggest.

PhoneBoy
Admin
Admin

How many cores is your management server?

How much RAM?

Generally recommend at least 4 cores and 16gb of RAM for optimal performance.

Otherwise, you may want to open a TAC case: How To Open a Case with TAC and/or Account Services

0 Kudos
Bishal_Upadhyay
Contributor

We have Smart-1 410 Appliance as Management Server.

Timothy_Hall
Legend Legend
Legend

That model has 4 cores and 32GB by default, so that should be plenty for SmartView and log indexing.  Doesn't look like a resource issue, TAC will probably need to look at it.

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Kfir_Dadosh
Collaborator

When trying to access with the browser, which error do you get?

Are you sure there is network connectivity been the client and the server?

Try to both the management server and the SmartEvent server.

Do you have access to the Gaia portal?

Have you changed the Gaia portal to a port different than 443?

Bishal_Upadhyay
Contributor

We have access to Gaia WebUI portal of management server, but smartview does not open with browser too.

We did not change the port of Gaia portal.

Kfir_Dadosh
Collaborator

Have you tried the other flows I mentioned?

Would you be available for a short remote session to look at the issue?

Bishal_Upadhyay
Contributor

Thanks for the concern. Yes, we can manage a remote session.

0 Kudos
Kfir_Dadosh
Collaborator

send me the details to my email:

dadosh@checkpoint.com

Bishal_Upadhyay
Contributor

Hi Dadosh,

Thanks to you and your friend Nadav too for solving this problem.

Actually the problem was httpd2-smartview.conf file being corrupted and it was resolved after replacing this file.

 

 

Rudy_Dichoso
Participant
Where do we find httpd2-smartview.conf?
0 Kudos
Dror_Aharony
Employee Alumnus
Employee Alumnus

/web/conf/extra/httpd2-smartview.conf

0 Kudos
Filippos_Tsikog
Participant

Hello Sir, we have the same problem at version R80.30, where can we find the httpd2-smartview.conf file?

Regards

0 Kudos
Amir_Senn
Employee
Employee

As written here, the path is /web/conf/extra/httpd2-smartview.conf , same for R80.30.

I would advise that you do not use this method unless you're sure this is the issue. I would first suggest to install latest JHF.

Kind regards, Amir Senn
0 Kudos
Filippos_Tsikog
Participant

We have installed rhe latest JHF and the problem still exist.

We know the file location, but we need the conf file as we do not have it.

 

Regards

0 Kudos
MartinTzvetanov
Advisor

This is from our MNG. You also can get it from a fresh installation. 

 

Please change the allowed ip addresses in #START_ACCESS_LIST

 

# cat /web/conf/extra/httpd2-smartview.conf


LoadModule proxy_module modules/libmod_proxy.so
LoadModule proxy_http_module modules/libmod_proxy_http.so
LoadModule proxy_wstunnel_module modules/libmod_proxy_wstunnel.so

ProxyErrorOverride On

<Location /smartview/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/PUSH/
</Location>

<Location /smartview/embedded/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/embedded/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/embedded/PUSH/
</Location>

<Location /smartview/editor/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/editor/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/editor/PUSH/
</Location>

<Location /smartview/viewer/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/viewer/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/viewer/PUSH/
</Location>

<Location /smartview>
#START_ACCESS_LIST
Require ip x.x.1.0/24 x.x.2.0/24 127.0.0.1
#END_ACCESS_LIST

<LimitExcept HEAD POST GET>
Require all denied
</LimitExcept>

ProxyPass http://127.0.0.1:8082/smartview
ProxyPassReverse http://127.0.0.1:8082/smartview
</Location>

<Location /smartview/pdf/>
Require all denied
</Location>

0 Kudos
Filippos_Tsikog
Participant

We opened a Ticket and support gave us the file, and everything was fixed after we copied it to its location.

0 Kudos
TravisM
Explorer

Hello, I am seeing the same issue. Was there an SK published to address this issue by chance? Much appreciated.

0 Kudos
Vladimir
Champion
Champion

Do you have an explicit rule permitting HTTPS to the management server you are trying to see the SmartView of?

0 Kudos
Bishal_Upadhyay
Contributor
Yes

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