Smartview stuck as loading smartview.. in R80.20

[Bishal_Upadhyay]

Smartview is not working in new tab of Logs, also it is not loading with https://<Mgmt IP>/smartview.

The warning appears which is attached herewith.

We are running distributed architecture with firewalls on high availability and running Gaia OS R80.20.

We tried disabling and enabling Smart Event blades on Mgmt. Also tried evstop and evstart; and also $RTDIR/scripts/stopSmartView and $RTDIR/scripts/startSmartView

[Bishal_Upadhyay]

Hi everyone,

Upgraded management server to its latest hotfix, but the issue persists.

Has anyone faced this problem before? Please suggest.

[PhoneBoy]

How many cores is your management server?

How much RAM?

Generally recommend at least 4 cores and 16gb of RAM for optimal performance.

Otherwise, you may want to open a TAC case: How To Open a Case with TAC and/or Account Services‌

[Bishal_Upadhyay]

We have Smart-1 410 Appliance as Management Server.

[Timothy_Hall]

That model has 4 cores and 32GB by default, so that should be plenty for SmartView and log indexing.  Doesn't look like a resource issue, TAC will probably need to look at it.

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[Kfir_Dadosh]

When trying to access with the browser, which error do you get?

Are you sure there is network connectivity been the client and the server?

Try to both the management server and the SmartEvent server.

Do you have access to the Gaia portal?

Have you changed the Gaia portal to a port different than 443?

[Bishal_Upadhyay]

We have access to Gaia WebUI portal of management server, but smartview does not open with browser too.

We did not change the port of Gaia portal.

[Kfir_Dadosh]

Have you tried the other flows I mentioned?

Would you be available for a short remote session to look at the issue?

[Bishal_Upadhyay]

Thanks for the concern. Yes, we can manage a remote session.

[Kfir_Dadosh]

send me the details to my email:

dadosh@checkpoint.com

[Bishal_Upadhyay · Accepted solution]

Hi Dadosh,

Thanks to you and your friend Nadav too for solving this problem.

Actually the problem was httpd2-smartview.conf file being corrupted and it was resolved after replacing this file.

[Rudy_Dichoso]

Where do we find httpd2-smartview.conf?

[Dror_Aharony]

/web/conf/extra/httpd2-smartview.conf

[Filippos_Tsikog]

Hello Sir, we have the same problem at version R80.30, where can we find the httpd2-smartview.conf file?

Regards

[Amir_Senn]

As written here, the path is /web/conf/extra/httpd2-smartview.conf , same for R80.30.

I would advise that you do not use this method unless you're sure this is the issue. I would first suggest to install latest JHF.

[Filippos_Tsikog]

We have installed rhe latest JHF and the problem still exist.

We know the file location, but we need the conf file as we do not have it.

Regards

[MartinTzvetanov]

This is from our MNG. You also can get it from a fresh installation. 

Please change the allowed ip addresses in #START_ACCESS_LIST

# cat /web/conf/extra/httpd2-smartview.conf

LoadModule proxy_module modules/libmod_proxy.so
LoadModule proxy_http_module modules/libmod_proxy_http.so
LoadModule proxy_wstunnel_module modules/libmod_proxy_wstunnel.so

ProxyErrorOverride On

<Location /smartview/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/PUSH/
</Location>

<Location /smartview/embedded/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/embedded/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/embedded/PUSH/
</Location>

<Location /smartview/editor/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/editor/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/editor/PUSH/
</Location>

<Location /smartview/viewer/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/viewer/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/viewer/PUSH/
</Location>

<Location /smartview>
#START_ACCESS_LIST
Require ip x.x.1.0/24 x.x.2.0/24 127.0.0.1
#END_ACCESS_LIST

<LimitExcept HEAD POST GET>
Require all denied
</LimitExcept>

ProxyPass http://127.0.0.1:8082/smartview
ProxyPassReverse http://127.0.0.1:8082/smartview
</Location>

<Location /smartview/pdf/>
Require all denied
</Location>

[Filippos_Tsikog]

We opened a Ticket and support gave us the file, and everything was fixed after we copied it to its location.

[TravisM]

Hello, I am seeing the same issue. Was there an SK published to address this issue by chance? Much appreciated.

[Vladimir]

Do you have an explicit rule permitting HTTPS to the management server you are trying to see the SmartView of?

[Bishal_Upadhyay]

Yes