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Michal_Wojtkowi
Explorer

Smartevent MHT file format

Hi,
Is there a way to change mail alert format from MHT to another e.g pdf or clear html format? (R80.10)
I configured automated reactions for smart event policies and I receive mails with MHT file and many GIF file attachments.

Regards,

4 Replies
Miguel_Santiago
Explorer

I have the same problem on R80.20

Is there any form to change format?

I also have another installation sending emails just fine.

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Thomas_Eichelbu
Advisor
Advisor

Hello,

yes we have exactly the same issue.
we used Smartevent very extensively for our customers, and since we updated to R80.10 we have all graphical elements in the *.MHT as extra attachments in the email ...
This behavior creates ticket without text, just attachments ..

we have created a TAC ticket, but with little results so far.

please check the screenshots ...

Prabulingam_N1
Advisor

Hello Team,

 

Anyone had luck in getting this mail alert info looking decent. 

I'm having same issue that mails were received but most icons were into attachments.

capture1.JPGcapture2.JPG

 

Regards, Prabu

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igrasic
Explorer

   Hello Guys,

Is there any answer for question above? Can I change email alert in text only? 

I also have few fields empty in the "correlated" events, but in "event configuration" I have about 10 checks.

Best regards, Igor

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