SmartView error ref id 7862F065

[SubZer0]

When visiting SmartView through the browser, I got the following error: error ref id 7862F065

If I go to SmartConsole under Logs&Monitor in New Tab, I get this error: HTTP ERROR 500

Has anyone encountered a similar error?

I also noticed that it no longer shows me hits in the open Logs tab, although it does display logs. I tried with evstop/evstart.

[the_rock]

I can send you the same file if needed.

Andy

https://community.checkpoint.com/t5/Management/Fail-on-Smartview/td-p/179191

[SubZer0]

I check httpd2-smartview.conf but it looks fine. Also I try reboot, evstop/start and cpstop/start.

[the_rock]

I have clean file from working mgmt, R81.20, so can send it if needed, as I cant attach it here.

Andy

[SubZer0]

Yes, please if you can.

[the_rock]

shoot me your email in private message and we can connect that way. I cant sadly attach the file here, does not let me.

Andy

[the_rock]

Just emailed it.

Andy

[SubZer0]

Thnaks, for the file. I check and is the same I also replaced and didtn solvd the problem. I also do cpstop/start when I replaced the file.

[the_rock]

Just for the context, can you run below commands on the expert mode of the mgmt ssh and send them please.

Andy

$FWDIR/scripts/./cpm_status.sh

cpwd_admin list

api status

[SubZer0]

Sure.

api status is SUCCESSFUL

$FWDIR/scripts/./cpm_status.sh
Check Point Security Management Server is running and ready

[the_rock]

Hm, looks right, so definitely something with smartview broken. Not sure brother, sorry. Maybe call TAC and see if they can diagnose it better via remote. I would recommend to run cpm doctor if you can and see if it gives any clues.

Andy

[Expert@CP-MANAGEMENT:0]# cd /opt/CPsuite-R81.20/fw1/scripts/
[Expert@CP-MANAGEMENT:0]# ./run_cpmdoc.sh

[Amir_Senn]

Hi,

Can you share if you have done an operation that caused this? JHF/upgrade?

[SubZer0]

Yes, a month ago I updated from R81.20 Take 26 to Take 76. However, the issue appeared a few days ago.

[Amir_Senn]

Looking into it.

Can you share if you have SmartEvent on your environment? If so, dedicated server or on MGMT itself?

MGMT itself has other blades? such as compliance for example?

[Tal_Paz-Fridman]

There were many fixes related to SmartView between these two JHF takes so testing it after the uninstall of JHF 76 would helpful, if that is something that you are able to check.

[G_W_Albrecht]

We have a CP ticket for a customer facing the same issue on R81.20 JT 79. First suggested solution attempt was:

- uninstall JT

- look if the issue is resolved

- if yes, install JT 84

This did not work for our customer, though...

[Amir_Senn]

Can you share if he has SmartEvent/Compliance?

[SubZer0]

Sure. We have SmartEvent Server and SmartEvent Correlation Unit but we dont have Compliance blade.

[the_rock]

Hey brother,

Did you open TAC case for this yet?

Andy

[SubZer0]

Yes. I open TAC case today. I think that Apache is problem. We will see..

Thnaks for your help!

[the_rock]

That certainly makes sense to me...let us know what they say.

Andy

[the_rock]

Hey brother,

Can you check if below sk might apply to you?

Andy

https://support.checkpoint.com/results/sk/sk167653

[G_W_Albrecht]

Uninstall of JT - 79 as well as 84 . resolved the issue. TAC is working...

[the_rock]

So what jumbo is customer on atm?

Andy

[SubZer0]

R81.20 Jumbo Hotfix Take 84.

[G_W_Albrecht · Accepted solution]

I would like to share with you that R&D knows about this issue and will resolve it in the upcoming R81.20 JHF Take.

To get a HF before the new Jumbo is released, ask TAC for ReportingServer_HOTFIX_R81_20_JUMBO_HF_590_MAIN_GA_FULL.tar

Unfortunately, the HF has not been integrated into R81.20 JHF Take 89 as we can see in R81.20 Jumbo Hotfix Accumulator -> List of All Resolved Issues and New Features in R81.20 Jumbo Hotf... , the fix "PMTR-107206 / PRJ-57421" has not been integrated yet.

[the_rock]

Thanks for sharing @G_W_Albrecht 

[SubZer0]

TAC provided me with a fix. After the installation, the issue was resolved. Thank you all for your cooperation.

[the_rock]

Awesome news man!

Andy

[G_W_Albrecht]

And we have now sk182732: "After updating the JHF Take, we cannot open SmartView"