SmartView error ref id 7862F065

[SubZer0]

When visiting SmartView through the browser, I got the following error: error ref id 7862F065

If I go to SmartConsole under Logs&Monitor in New Tab, I get this error: HTTP ERROR 500

Has anyone encountered a similar error?

I also noticed that it no longer shows me hits in the open Logs tab, although it does display logs. I tried with evstop/evstart.

[the_rock]

I can send you the same file if needed.

Andy

https://community.checkpoint.com/t5/Management/Fail-on-Smartview/td-p/179191

[SubZer0]

I check httpd2-smartview.conf but it looks fine. Also I try reboot, evstop/start and cpstop/start.

[the_rock]

I have clean file from working mgmt, R81.20, so can send it if needed, as I cant attach it here.

Andy

[SubZer0]

Yes, please if you can.

[the_rock]

shoot me your email in private message and we can connect that way. I cant sadly attach the file here, does not let me.

Andy

[the_rock]

Just emailed it.

Andy

[SubZer0]

Thnaks, for the file. I check and is the same I also replaced and didtn solvd the problem. I also do cpstop/start when I replaced the file.

[the_rock]

Just for the context, can you run below commands on the expert mode of the mgmt ssh and send them please.

Andy

$FWDIR/scripts/./cpm_status.sh

cpwd_admin list

api status

[SubZer0]

Sure.

api status is SUCCESSFUL

$FWDIR/scripts/./cpm_status.sh
Check Point Security Management Server is running and ready

[the_rock]

Hm, looks right, so definitely something with smartview broken. Not sure brother, sorry. Maybe call TAC and see if they can diagnose it better via remote. I would reocmmend to run cpm doctor if you can and see if it gives any clues.

Andy

[Expert@CP-MANAGEMENT:0]# cd /opt/CPsuite-R81.20/fw1/scripts/
[Expert@CP-MANAGEMENT:0]# ./run_cpmdoc.sh

[Amir_Senn]

Hi,

Can you share if you have done an operation that caused this? JHF/upgrade?