SmartConsole - "Error loading tab Error: TimeOut, An operation timed out"

[DiegoFretes]

Hello,

I have this error when starting smartview,

check sk133075, but I have not found any network blocking affecting.

I also checked the api status and it returned the following:

[Expert@isis:0]# fw ver
This is Check Point's software version R82 - Build 004
[Expert@isis:0]# free -ht
total used free shared buff/cache available
Mem: 31G 9.0G 4.5G 1.2G 17G 20G
Swap: 31G 0B 31G
Total: 62G 9.0G 35G
[Expert@isis:0]# df -hT
Filesystem Type Size Used Avail Use% Mounted on
/dev/mapper/vg_splat-lv_current xfs 50G 37G 14G 73% /
/dev/sda1 ext3 282M 63M 204M 24% /boot
tmpfs tmpfs 16G 21M 16G 1% /dev/shm
/dev/mapper/vg_splat-lv_log xfs 750G 627G 124G 84% /var/log
cgroup tmpfs 16G 4.0K 16G 1% /sys/fs/cgroup

more info:

[Expert@isis:0]# cat /web/conf/extra/httpd2-smartview.conf
LoadModule proxy_module modules/libmod_proxy.so
LoadModule proxy_http_module modules/libmod_proxy_http.so
LoadModule proxy_wstunnel_module modules/libmod_proxy_wstunnel.so

ProxyErrorOverride On

<Location /smartview/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/PUSH/
</Location>

<Location /smartview/embedded/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/embedded/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/embedded/PUSH/
</Location>

<Location /smartview/editor/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/editor/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/editor/PUSH/
</Location>

<Location /smartview/viewer/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/viewer/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/viewer/PUSH/
</Location>

<Location /smartview/Proxy/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/Proxy/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/Proxy/PUSH/
</Location>

<Location /smartview>
#START_ACCESS_LIST
Require all granted
#END_ACCESS_LIST

<LimitExcept HEAD POST GET>
Require all denied
</LimitExcept>

ProxyPass http://127.0.0.1:8082/smartview
ProxyPassReverse http://127.0.0.1:8082/smartview
</Location>

<Location /smartview/pdf/>
Require all denied
</Location>

[Expert@isis:0]# manage_clients -print
Any
[Expert@isis:0]# tail -f /usr/local/apache2/logs/error_log
[Wed Jun 18 17:46:33.970207 2025] [proxy_http:error] [pid 2000:tid 2000] (70007)The timeout specified has expired: [client 127.0.0.1:35458] AH01102: error reading status line from remote server 127.0.0.1:4434
[Wed Jun 18 17:46:33.970234 2025] [proxy:error] [pid 2000:tid 2000] [client 127.0.0.1:35458] AH00898: Error reading from remote server returned by /smartview/embedded/

Can you guide me on what I should check to solve this problem?

[DiegoFretes]

[Expert@isis:0]# tail -f /var/log/httpd2_error_log
[Wed Jun 18 17:41:34.197224 2025] [proxy_http:error] [pid 2002:tid 2002] (70007)The timeout specified has expired: [client 127.0.0.1:48500] AH01102: error reading status line from remote server 127.0.0.1:4434
[Wed Jun 18 17:41:34.197257 2025] [proxy:error] [pid 2002:tid 2002] [client 127.0.0.1:48500] AH00898: Error reading from remote server returned by /smartview/embedded/
[Wed Jun 18 17:41:34.630543 2025] [proxy_http:error] [pid 2005:tid 2005] (70007)The timeout specified has expired: [client 127.0.0.1:48506] AH01102: error reading status line from remote server 127.0.0.1:4434
[Wed Jun 18 17:41:34.630583 2025] [proxy:error] [pid 2005:tid 2005] [client 127.0.0.1:48506] AH00898: Error reading from remote server returned by /smartview/embedded/
[Wed Jun 18 17:41:37.010992 2025] [proxy_http:error] [pid 1999:tid 1999] (70007)The timeout specified has expired: [client 127.0.0.1:47320] AH01102: error reading status line from remote server 127.0.0.1:4434
[Wed Jun 18 17:41:37.011047 2025] [proxy:error] [pid 1999:tid 1999] [client 127.0.0.1:47320] AH00898: Error reading from remote server returned by /smartview/embedded/
[Wed Jun 18 17:41:37.026472 2025] [proxy_http:error] [pid 2014:tid 2014] (70007)The timeout specified has expired: [client 127.0.0.1:47326] AH01102: error reading status line from remote server 127.0.0.1:4434
[Wed Jun 18 17:41:37.026510 2025] [proxy:error] [pid 2014:tid 2014] [client 127.0.0.1:47326] AH00898: Error reading from remote server returned by /smartview/embedded/
[Wed Jun 18 17:41:37.037033 2025] [proxy_http:error] [pid 2007:tid 2007] (70007)The timeout specified has expired: [client 127.0.0.1:47332] AH01102: error reading status line from remote server 127.0.0.1:4434

[the_rock]

What version is this? If its R81.20 or R82 mgmt, I am happy to send you working httpd2.conf file and you can try.

Andy

[the_rock]

I see its R82, never mind. Give me few mins, will attach it...but PLEASE PLEASE...MAKE SURE you back up existing file before replacing with one I will attach (if you want to try).

Andy

[the_rock]

@DiegoFretes 

Can attach it here sadly, let me try another way.

Andy

[the_rock]

Let me know if the file works Diego.

Andy

[DiegoFretes]

Unfortunately it didn't work for me, I will try to install the latest jhf to see if anything changes.

[the_rock]

Did you try cprestart or reboot after file replacement? What does api status show now?

Andy

[DiegoFretes · Accepted solution]

Hi Andy, yes, I tried cpstop;cpstart, but it didn't work. Apparently the uepm_gaia_ssl.conf file has been corrupted, so by following sk182093 I was able to fix it.

https://support.checkpoint.com/results/sk/sk182093

Thank you very much for your help!

[the_rock]

Glad that worked. Still a bit odd, cause I checked my R82 lab mgmt and file is in totally different dir.

Andy

[Expert@CP-MANAGEMENT:0]# find / -name uepm_gaia_ssl.conf
find: /proc/26500: No such file or directory
/opt/CPuepm-R82/system/templates/uepm_gaia_ssl.conf
[Expert@CP-MANAGEMENT:0]#

[PhoneBoy]

Try changing the web port back to 443 and see if the problem persists.
Either way, TAC probably needs to be consulted.

[the_rock]

I agree with Phoneboy. On top of that, I would also say, if this is a VM< try changing NIC type, as that was the problem in my lab recently on R82 when smartview was not working.

Andy