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B_P
Collaborator

SmartConsole Rule Logs - Display Issue

Anyone else get this display issue where the results won't actually show? I think I've had this issue since R80.00 EA and across multiple computers / installs. It happens randomly and on both Logs and History. Only way to fix is to close out of SmartConsole and re-open.

SmartConsole Rule Logs Display Issue.png

SmartConsole Rule Logs Display Issue 2.png

For the record, this is what it should look like:

SmartConsole Rule Logs Display Issue 3.png

From my own testing, it could have something to do with with the fact that I habitually minimize the other side-panes in the Log & Monitors view like Objects, Validations on the right side and URLs and Files on the bottom. So I open SmartConsole, open a Logs tab, immediately minimize all the auxiliary panels, view some logs, then at some later point click on a firewall rule and try to view the rule logs, then this happens. But if I open SmartConsole, go to a rule and view its logs first, then it doesn't seem to matter if I later view logs under Logs & Monitor and come back to view a rule log, it still works.

???

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10 Replies
the_rock
Legend
Legend

I seen this issue with smart-1 cloud instance back in R80.40, but since CP upgraded it to R81.10 few months ago, never happened since. Whats mgmt version you are on currently?

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B_P
Collaborator

Mgmt R81.10 T78

SmartConsole 81.10.9600.410

the_rock
Legend
Legend

Then Im not sure, sorry. You can check with TAC, but I have a feeling they would probably ask to debug smart console directly from the gui...just my educated guess.

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Chris_Atkinson
Employee
Employee

Out of interest do you use default display scaling or a different value?

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B_P
Collaborator

Default / 100%, primarily on a 1920x1200 (16:10) monitor.

PhoneBoy
Admin
Admin

SmartView is probably a better way to go here: https://mgmt-ip/smartview

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B_P
Collaborator

While I applaud the efforts of SmartView web, it's not ready for prime-time. Losing your view position in the access policy when viewing logs makes SmartView web a hard pass for me. There's not even a jump-to-rule feature yet (or any searching for that matter).

Tomer_Noy
Employee
Employee

 

Have you tried to use the Web SmartConsole?

It's available starting from R81 and reachable from https://<management>/smartconsole

It includes many aspects of policy management (not all yet), plus it embeds smartview in context of the policy. You can see the attached example from my lab machine with the log view below the policy.

Does that answer the context that you wanted for viewing logs with the policy?

 

 

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George_Ellis
Collaborator

Too add to B_P's comment.  SmartView is SmartEvent centric and if you don't have SmartEvent...

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George_Ellis
Collaborator

So, you are not crazy.  One of our guys was showing the same behavior this week.  And as you are aware, 410 does not solve it.  I think a focus change (windows focus) may have populated it, but not reliably.  

 

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