SmartConsole Rule Logs - Display Issue

[B_P]

Anyone else get this display issue where the results won't actually show? I think I've had this issue since R80.00 EA and across multiple computers / installs. It happens randomly and on both Logs and History. Only way to fix is to close out of SmartConsole and re-open.

For the record, this is what it should look like:

From my own testing, it could have something to do with with the fact that I habitually minimize the other side-panes in the Log & Monitors view like Objects, Validations on the right side and URLs and Files on the bottom. So I open SmartConsole, open a Logs tab, immediately minimize all the auxiliary panels, view some logs, then at some later point click on a firewall rule and try to view the rule logs, then this happens. But if I open SmartConsole, go to a rule and view its logs first, then it doesn't seem to matter if I later view logs under Logs & Monitor and come back to view a rule log, it still works.

???

[the_rock]

Hey @Georgios 

Yes, thats great news! Were you provided custom build of smart console for R81.20 or R82?

Best,

Andy

[the_rock]

For what its worth, I checked again this morning in my R82 lab and now I see everything pop up, though I never restarted the server or made any changes...very odd.

Its regular smart console.

Andy

[JozkoMrkvicka]

Faced it also couple of times on different SC versions/builds. I didnt bother to open TAC case, instead I just copy rule UID(s) and paste them into SmartView search bar. That method is 100% reliable and already used to it.

[the_rock]

I find that method very reliable as well.

Andy

[the_rock]

Just tested that in R82 lab, very well 👍

Andy

 

[JozkoMrkvicka]

There is only one issue - logs for specific NAT rule are not searchable using NAT rule UID

[the_rock]

Always learn something super interesting from you. Thats 100% true, just tested in R82 lab and nothing shows up, though rule itself shows 21K hits.

Andy

 

[B_P]

Last R82 SmartConsole build, 82.0.9800.1051 did not fix it.

[the_rock]

Just checked my lab, same smart console build, works fine, for every rule.

Andy

[B_P]

Yeah it's hit or miss. Mostly miss for me.

[the_rock]

For me, so far, its 90% hit and 10% miss. Lets give it another 2 weeks and see...

Andy

[B_P · Accepted solution]

I'm on SmartConsole 82.0.9800.1055 and I haven't seen the issue crop up so I think they got it fixed. 🤞

Looks like these are it: PRJ-57649, PRHF-34460.

[rroihans]

Hi, 

Im on smartconsole R82 Build 1056, but still does not dsiplay the log, even if i go to Logs & Events it does not show up. Instead I have to click log file to see the logs. Did I miss something?

I deploy standalone R82 on virtual machine for lab environment.

[_Val_]

@rroihans please open a separate discussion.

[Tal_Paz-Fridman]

In Standalone machine Log Indexing is not enabled by default. 

Edit the Standalone object and go to Logs topic to enable Log Indexing