Slow response on smartconsole and unresponsive

[Salom_Idhogela]

Hi All,

I am experiencing an issue on my Smartconsole R81.20 and unresponsive, I have also observed that I am unable to access the Global properties and SmartEvent Settings & Policy. I have recently upgraded from R81 to R81.20.

Regards,

[Chris_Atkinson]

For context how many Gateways does this environment manage and is there any JHF applied to the machine currently?

[Salom_Idhogela]

I have two gateways both upgraded to R81.20 and no JHF installed after the upgrade.

This what I am picking on the GUI of the SMS after a week.

[the_rock]

That cant be good mate, if you see that after a week??!! Thats not normal behavior at all. I had seen customers run into that maybe say 1 or 2 hours after upgrade, as it has so re-import whole database into new version, but a week, no way.

Can you see in web UI if below options are greyed out? If so, TAC once asked me to have customer follow below sk and that fixed it.

Also, have you tried rebooting server since?

Andy

 

CPUSE buttons grayed out or missing (checkpoint.com)

[Salom_Idhogela]

This is the behavior I am getting when I log into the URL,

Then after clicking " Continue in the background" I get the below:

The "import package and Add hotfix from cloud" are grayed out.

I have rebooted the server, still the same behavior and just to add on that, this is not affecting my logging.

[the_rock]

You may want to follow that sk then.

[Salom_Idhogela]

They are not active not grayed out, however I am still getting the below after installing the database.

[the_rock]

I would get in touch with TAC to see if this can be fixed. 

[Salom_Idhogela]

Did you get any feedback from TAC? I have downgraded to R81 and this broke the cluster. I am unable to edit the object, I tried establishing the SIC via cli and policies are failing to catch.

I will appreciate your input.

Tx

[_Val_]

It sees, you did not install the device correctly, @Salom_Idhogela 

[Salom_Idhogela]

Hi Val,

I am suspecting a license issue, kindly see below results after issuing cphastat syncstat:

cphaprob syncstat

Delta Sync Statistics

Sync status: OK

Drops:
Lost updates................................. 0
Lost bulk update events...................... 0
Oversized updates not sent................... 0

Sync at risk:
Sent reject notifications.................... 0
Received reject notifications................ 0

Sent messages:
Total generated sync messages................ 2535674
Sent retransmission requests................. 2
Sent retransmission updates.................. 8
Peak fragments per update.................... 1

Received messages:
Total received updates....................... 296056
Received retransmission requests............. 7

Sync Interface:
Name......................................... bond1.200
Link speed................................... 2000Mb/s
Rate......................................... 61950 [Bps]
Peak rate.................................... 61950 [Bps]
Link usage................................... 0%
Total........................................ 4633 [MB]

Queue sizes (num of updates):
Sending queue size........................... 512
Receiving queue size......................... 256
Fragments queue size......................... 50

Timers:
Delta Sync interval (ms)..................... 100

Reset on Sun Apr 2 12:44:49 2023 (triggered by fullsync).

Regards,

[_Val_]

Your issue does not seem to be related to the topic discussed in this post. Please kindly open a separate post for this, explain what you did and what happened, and what you see.

It does not seem you have a licensing issue, but I would rather discuss it in a new post, as already mentioned.