SMS Manager Upgrade to R82 from R81 Fails during Database Import

[Edward_Waithaka]

After the SMS server has been upgraded and hotfix applied, the upgrade process fails during database import with the following error message:

Importing the Management Database Start Time01-Aug-2025 13:06:11 | End Time01-Aug-2025 13:15:08 | Duration8 min 57 sec.
Creating Default Objects and Restarting Services8 min 23 sec.
Check Point Data1 sec.
System Data
Error Message  Failed to execute command /opt/CPupgrade-tools-R82/bin/migrate import --config_only -n -l -x --include-uepm-msi-files --smartlog /home/admin/temp-export/a0eebc99-afed-4ef8-bb6d-fedfedfedfed.txz. Failed to execute
Execution finished with errors. See log file '/opt/CPshrd-R82/log/migrate-2025.08.01_13.14.38.log' for further details
Objects  166

After checking the /home/admin folder, I could not trace the /temp-export/ folder as it was deleted shortly after extraction.

Also, the migrate logs ends with the following part section.

...

[1 Aug 13:15:06] [DbFilesImporter::CheckAllowedDestinations] Checking allowed destinations for 'rtdir' (source dir is '/opt/CPsuite-R82/fw1/tmp/migrate/regular_files/rtdir/')
[1 Aug 13:15:06] [DbFilesImporter::CheckAllowedDestinations] Checking component 'conf'
[1 Aug 13:15:06] [DbFilesImporter::CheckAllowedDestinations] Checking component 'log_indexes'
[1 Aug 13:15:06] [DbFilesImporter::CheckAllowedDestinations] ERR: Destination 'log_indexes' is illegal for environment variable 'rtdir'
[1 Aug 13:15:06] ..<-- DbFilesImporter::CheckAllowedDestinations
[1 Aug 13:15:06] .<-- DbFilesImporter::DoPostDbImportTasks
[1 Aug 13:15:06] [DbFilesImporter::exec] ERR: Failed to perform post import tasks
[1 Aug 13:15:06] <-- DbFilesImporter::exec
[1 Aug 13:15:06] [ActivitiesManager::exec] ERR: Activity 'DbFilesImporter' failed
[1 Aug 13:15:06] [ActivitiesManager::exec] WRN: Activities execution finished with errors
[1 Aug 13:15:06] [ActivitiesManager::exec] WRN: Activities 'DbFilesImporter' have failed
[1 Aug 13:15:06] [ActivitiesManager::exec] Designated exit code is 1
[1 Aug 13:15:06] --> CleanupManager::Instance
[1 Aug 13:15:06] <-- CleanupManager::Instance
[1 Aug 13:15:06] --> CleanupManager::DoCleanup
[1 Aug 13:15:06] [CleanupManager::DoCleanup] Starting to perform cleanup

.....

[Edward_Waithaka · Accepted solution]

I believe this may be a bug with the default CPupgrade-tools-R82 scripts.

From my analysis, it appears that the R82 upgrade images (both ISO and Blink-HF34) ship with an older version of the CPupgrade-tools-R82 package, which seems to have a bug. On the affected system, the build number is:

[Expert@SMS-PRI:0]# cpprod_util CPPROD_GetValue CPupgrade-tools-R82 BuildNumber  
1998001093

After deploying a new management server with R82 JHF34 and manually updating to the latest CPupgrade-tools-R82, I no longer encounter the error when importing the database. The updated build shows:

[Expert@SMS-PRI:0]# cpprod_util CPPROD_GetValue CPupgrade-tools-R82 BuildNumber  
1998001165

I will let you know if the upgrade is successful.

[Edward_Waithaka]

@Eran_Habad the R82 ISO/Blink images need to be updated with working upgrade tools.

[Edward_Waithaka]

Import was successful with the latest upgrade tools.

Importing the Management Database
Operation started at Fri Aug 1 14:05:29 EAT 2025

[==================================================] 100% Done
Detailed upgrade report is available at /opt/CPsuite-R82/fw1/log/upgrade_report/upgrade_report.html

The import operation finished successfully.