Identity awareness not identifying randomly a few users

[Netadmin2020]

Good morning!

Appliance 15600.Ver 80.30 hotfix 219

After installing 2 Identity collectors 30 DC's per collector I am facing the above issue.

The IDA does not recognize randomly users as a result the users don't have internet access.

 

[Alex-]

Did you try to revoke the user's IP in the PDP with pdp control revoke_ip ip  and retry with a logout/login?

If it continues, take a PDP debug and open a TAC case.

[Netadmin2020]

hello yes I revoked the ip and log off / log on the user and it worked...Now I must debug...

[Netadmin2020]

Good morning again,

this morning I have an incident with IDA it did not identify a user so I revoke the IP and the user identified. After a few minutes it losts the Identity.

[Netadmin2020]

As far as I can see Collector seems not receiving all the appropriate information. As you can see at the picture below sometimes brings the name of the machine and not the username and vice versa.