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Jessica_Han
Participant
‎2018-12-20 07:03 AM

Create Service Request from R80.10 dashboard

I received the error message when I was trying to create a Service ticket from dashboard. Checkpoint support switched the ticket between shifts but still not resolved. Does anyone has the same issue out there? I actually had the same issue at my old R77.30. 

Thanks,

Jessica Han

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3 Replies
Vladimir
Champion
Champion
‎2018-12-20 09:19 AM

I had similar experience recently in R80.20 environment.

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Jessica_Han
Participant
‎2018-12-20 10:33 AM
In response to Vladimir

Thanks Vladimir. 

Just realized that the screenshot I pasted was gone, the error message is "SmartConsole must connect to the Internet to open a service request. Check your Internet connection". 

Checkpoint Support responded me that he failed this action in his lab as well. He said this is a known internal issue and they are working on it. I am curious how SK97748 has been there since 2013 and updated in 2017 for R80.10 if this is a known issue.

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Vladimir
Champion
Champion
‎2018-12-20 11:10 AM
In response to Jessica_Han

I am in a complete agreement with you on this one.

It seems that this functionality is there to streamline, not hamper, user experience and is pretty fundamental.

Someone from CP should take a note of it and make sure that it works in all major and minor releases and is not broken by HFAs.  

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