Gateway doesn't show up on MHO GaiaPortal

[kamilazat]

Hello all.

We are trying to add a new gateway to an existing Maestro environment. Currently each security group has 3 gateways with licenses and work perfectly fine, but when trying to add a new gateway doesn't work.

- We installed R81.20SP

- lldpctl on MHO shows the device, but it doesn't show up in the Unassigned Gateways section.

- We already checked the cables and other functionality. 

- auto-clone is enabled on the SMO Master.

We are trying to add new gateways to both security groups and the same issue appears for both sides. No error messages in /var/log/messages on MHO.

Where else shuld we look?

Cheers!

[Daniel_Szydelko]

Hello,

At this stage you need to be sure that:

- new SGM has properly installed correct SP software version

- downlinks are connected according to sk158652

- particular ports on MHO's are configured as downlink (orch_stat -p -v)

BR

Daniel. 

[kamilazat]

@Daniel_Szydelko Thank you for the suggestions.

We have double checked that R81.20SP installed on the GW. I am attaching a screenshot of orch_stat -p -v.

The same steps were followed on a different maestro environment with the same MHO model, same ISO and same model (16600) and it worked there. 

Additionally, we found sk173410 that talks about exactly the same situation, except web ssl-port is not touched. 

Maybe we should open a TAC ticket, what do you think?

Edit: Noticed that I uploaded the wrong image. Corrected.