Gaia-WebUI from SecurityGroup not loading

[Daniel_Hainich]

Hi,

after logon into the Web-UI from SecGroup, the Gaia Page is blank. Iam using Chrome, other Gaia-WebUIs are working.

Any Ideas?

Daniel

[AkosBakos]

Hi, 

Can you share a screenshot with us?

You trying to reach the WebUI, on the IP of the Security Group, right?

This IP with SSH is accessable?

A

Akos

[Daniel_Hainich]

yes, ssh is working. web-gui is blank.

[AkosBakos]

What a beautiful morning here in the CET timezone.

A little bit dummy question, but have you tried in incognito mode too? 🙂

If yes, do a packet capture on the SMO and see what happening.

Akos

[Daniel_Hainich]

it is the same with incognito mode. the page is blank, or i get the loading-circle for a very short time and iam back at the login screen

[AkosBakos]

Hi @Daniel_Hainich 

Can you check this? Punkt 5 

(5) Gaia Portal failed to load

https://support.checkpoint.com/results/sk/sk91380

Akos

[Daniel_Hainich]

hi, we checked punkt5 but it was not very helpfull. all log-files are ok. is there any specific where we should looking for?

permissions all ok.

[AkosBakos]

Hard to say exact troubleshooting steps because of the small amount of info.

My next step would be to do packet captures.

Maybe if you have the possibility, reboot the SMO. When you rebooted try to access the webui, because in this situation the SMO task will move presumably to 1_2 SGM. And you can check the issue is presists the as well or not.

a

[Daniel_Hainich]

hi, with 1 of 2 members the portal is working. 

[AkosBakos]

And after the SMO reboot the issue still exists on 1_1?

[Daniel_Hainich]

hi, with 2 members the portal isnt working, with 1 member all is fine. either member 1 or 2.

[AkosBakos]

Layer 4 distribution mode is enabled?

[Daniel_Hainich]

yes, L4 mode was enabled. we disabled it and now its working. is it possible to enable L4 Mode with exception for Gaia-Access?

[AkosBakos]

Yes, it is a known behaviour. I am searching the sk 🙂

[Daniel_Hainich]

thanks for your help!

[AkosBakos]

I'm glad I could help.

[AkosBakos · Accepted solution]

Hi @Daniel_Hainich 

Web Services of a Security Group (Gaia Portal, Captive Portal) are not accessible when the Security Group has two or more Security Group Members and the Layer 4 distribution enabled

Here is the sk: https://support.checkpoint.com/results/sk/sk168699

Akos