Pasting data into the CheckPoint SR web gui

[Dale_Lobb]

Has anyone else seen an issue lately with pasting data into the web gui for CheckPoint TAC Service Requests (SR)?

It seems like for the last couple of weeks, whenever I copy data off a puTTy session, a Notepad++ document, or a Cygwin window to paste into an SR, the interface strips all the carriage control from the transferred lines.

So something like this before copying:

--w--w--w-   1 user     group   377713595 Nov 21 18:45 20221121_fwddebug.txt
--w--w--w-   1 user     group    21413678 Nov 21 18:45 20221121_fwmdebug.txt

would look like this after pasting into the SR gui:

--w--w--w-   1 user     group   377713595 Nov 21 18:45 20221121_fwddebug.txt--w--w--w-   1 user     group    21413678 Nov 21 18:45 20221121_fwmdebug.txt

Mostly, it's been just an annoyance, but last week I wanted to paste several dozen lines into a case, and straightening it out by hand in the SR gui was truly painful. 

[the_rock]

Yup, had that issue twice already.

[Dale_Lobb]

@PhoneBoy can you get someone to look into what changed?  This is really getting to be a pain.

[Tal_Paz-Fridman]

Hi, what do you mean by "web gui for CheckPoint TAC Service Requests (SR)"? Can you share a screenshot?

Thanks

[PhoneBoy]

He’s referring to https://help.checkpoint.com
I believe we’ve spoken with @Dale_Lobb separately on this issue already.

[Dale_Lobb · Accepted solution]

Turns out the issue is specific to very recent versions of the Firefox web browser.  Checkpoint TAC is looking into the issue.