Hi CheckMates community,
We're in the process of migrating from AD Query to Identity Collector for the Identity Awareness blade. We've successfully configured one Identity Collector in our environment. However, when attempting to add the second gateway, we encountered an issue where the system prompted us with "Error: refer to sk113021."
We've already ensured that the network requirements are fully met, and the gateway is reachable as confirmed by successful pings (as shown in the attached image). Additionally, we've verified that all logs related to the Identity Collector are allowed.
Despite these steps, we're still facing the same issue. Has anyone experienced a similar problem, or could you provide insights into what might be causing this? Any help or guidance would be greatly appreciated.
Thank you in advance!