Installtion failed

[RemoteUser]

Status: Failed
- Installation failed. Reason: Due to a timeout value of 900000 (millisecond) (port=18191) (IP=x.x.x.x), Security Management Server aborted the connection with the peer.
--------------------------------------------------------------------------------

How can i fix this issue?
Mangement it's Smart-one cloud

[the_rock]

Hey bud, that sounds like SIC issue. Can you try see if you can see that port communicating from the gateway itself?

Andy

[Expert@R82:0]# netstat -nap | grep 18191
tcp 0 0 :::18191 :::* LISTEN 11753/cpd
[Expert@R82:0]#

[RemoteUser]

netstat -nap | grep 18191
tcp 0 0 0.0.0.0:18191 0.0.0.0:* LISTEN 30865/cpd

[the_rock]

Does SIC show communicating via smart console object?

Andy

[RemoteUser]

yes, sic is comunicate fine

[the_rock]

Thats odd then...ok, try this. When you click communication, do test as well, just to be 100% sure. If that shows fine, I would try restart S1C instance, it would not break anything, you just need to wait maybe 10 mins for it to fully come back.

Andy

[RemoteUser]

yes with test sic it's ok. you mean restart SIC?

[RemoteUser]

i see that the ping from the gw to the mgmt take about 100000ms .... i think it's that the root cause. but it's S1C 100.64.0.52

[the_rock]

I mean restart S1C instance...if you are not certain, I can send a screenshot of it, what Im referring to.

Andy

[RemoteUser]

ahhhh S1C > smart one cloud, i suppose SIC, yes please give me a screenshot 

[the_rock]

Just sent it buddy.

Andy

[RemoteUser]

and what'is the benfit of doing this?

[the_rock]

If something is "stuck" on S1C instance, that would help. Its same as rebooting the physical mgmt server, there is never harm in doing so.

Andy

[the_rock]

Let me know if that helped.

Andy

[RemoteUser]

nah brother the connection between the gw & mgmt it's very slow..

[the_rock]

In that case, I would open TAC ticket, since we dont have ssh access to the S1C.

Andy

[RemoteUser]

it's already open

[the_rock]

What did they say?

Andy

[RemoteUser]

nothing at the moment..

[the_rock]

Did you try what we discussed last week? Re-generate token for it and see if you can connect it back to S1C?

Andy