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RemoteUser
Advisor

Installtion failed

Status: Failed
- Installation failed. Reason: Due to a timeout value of 900000 (millisecond) (port=18191) (IP=x.x.x.x), Security Management Server aborted the connection with the peer.
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How can i fix this issue?
Mangement it's Smart-one cloud

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20 Replies
the_rock
MVP Gold
MVP Gold

Hey bud, that sounds like SIC issue. Can you try see if you can see that port communicating from the gateway itself?

Andy

[Expert@R82:0]# netstat -nap | grep 18191
tcp 0 0 :::18191 :::* LISTEN 11753/cpd
[Expert@R82:0]#

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RemoteUser
Advisor

netstat -nap | grep 18191
tcp 0 0 0.0.0.0:18191 0.0.0.0:* LISTEN 30865/cpd

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the_rock
MVP Gold
MVP Gold

Does SIC show communicating via smart console object?

Andy

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RemoteUser
Advisor

yes, sic is comunicate fine

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the_rock
MVP Gold
MVP Gold

Thats odd then...ok, try this. When you click communication, do test as well, just to be 100% sure. If that shows fine, I would try restart S1C instance, it would not break anything, you just need to wait maybe 10 mins for it to fully come back.

Andy

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RemoteUser
Advisor

yes with test sic it's ok. you mean restart SIC?

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RemoteUser
Advisor

i see that the ping from the gw to the mgmt take about 100000ms .... i think it's that the root cause. but it's S1C 100.64.0.52

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the_rock
MVP Gold
MVP Gold

I mean restart S1C instance...if you are not certain, I can send a screenshot of it, what Im referring to.

Andy

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RemoteUser
Advisor

ahhhh S1C > smart one cloud, i suppose SIC, yes please give me a screenshot 

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the_rock
MVP Gold
MVP Gold

Just sent it buddy.

Andy

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the_rock
MVP Gold
MVP Gold

 
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RemoteUser
Advisor

and what'is the benfit of doing this?

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the_rock
MVP Gold
MVP Gold

If something is "stuck" on S1C instance, that would help. Its same as rebooting the physical mgmt server, there is never harm in doing so.

Andy

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the_rock
MVP Gold
MVP Gold

Let me know if that helped.

Andy

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RemoteUser
Advisor

nah brother the connection between the gw & mgmt it's very slow..

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the_rock
MVP Gold
MVP Gold

In that case, I would open TAC ticket, since we dont have ssh access to the S1C.

Andy

RemoteUser
Advisor

it's already open

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the_rock
MVP Gold
MVP Gold

What did they say?

Andy

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RemoteUser
Advisor

nothing at the moment..

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the_rock
MVP Gold
MVP Gold

Did you try what we discussed last week? Re-generate token for it and see if you can connect it back to S1C?

Andy

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