Identity awareness collector changes user identity for same IP while connecting to RDP

[dehaasm]

Hi All we have something strange with Identity Awareness collector installed on server, let me explain;

A client with IP 10.0.0.1 (example) connects to the gateway and the Idenitity awareness collector identifies the user as nick. When the same user/client IP established a RDP connection to external server 192.168.1.1 (example) and logs into that remote server as nick-admin the gateway receives an identity update from the identity awareness collector indicating that 10.0.0.1 is nick-admin which is obviously not correct. We would expect the external server IP 192.168.1.1 to be nick-admin and the 10.0.0.1 to remain nick.

How is this possible that the IA collector is identifying the user incorrectly on the laptop?

note: this issue is easy to reproduce and I wonder if we need to open TAC case and/or understand if there is somehing we need to adjust on the IA collector?

[Chris_Atkinson]

Within the Identity Collector Advanced configuration how is the following option currently set?

"Ignore RDP events"

Also which IDC version is installed?

Refer also:

https://sc1.checkpoint.com/documents/R81.10/WebAdminGuides/EN/CP_R81.10_IdentityAwareness_AdminGuide...

[dehaasm]

Hi Chris,

Yes it is enabled see screenshot and we have build 81.0.40.0000, should we open TAC case as it is not behaving "as designed" correct?

[Chris_Atkinson]

Based on the limited info available I would say it warrants an SR with TAC for further investigation, yes.

[dede79]

Hello,

I have excatly the same issue that the identity of the remotedesktop client is change with the user that is used for rdp.

I have the setting enabled but it says that it is only relevant for "RDP to Domain Controllers" - in my case we have RDP to clients and various servers.

Can this event be filtered in any other way?

[Jimmy_Noel]

Are there any updates in this case?
We have the same problem. RDP-Login triggers an Eventlog (Event ID 4769) for the local IP and remote User.
(We have IC Build 81.028.0000, with enabled option "Ignore events of RDP to Domain Controllers")
Is there any possibility to ignore this event id?