Create a support case from the clish or prompt

[Keld_Norman]

Hi - is it possible to create a support case from the clish or expert command prompt ?

I feel that I waste a lot of time going through the web form to create a case and fill in info that could be extracted from the system automatically.

I have created a support case some times via the GUI ( from the SmartConsole ) but when I only have a SSH to a firewall and need to quickly make a case and upload for example the cpinfo then it is a pain in the .. neck to get the support case started

( I spend most of my time in the prompt and not in the windows world with gui's and browsers ) 

cpinfo -z -s create-a-new-case-for-me-please -u kno@dubex.dk

The alternative:

 Case made in "no time"..

Best regards

Keld Norman

[G_W_Albrecht]

Why should that be possible ? I can  open an SR# at any time by phone and have it closed after a quick successful RAS, without leaving SSH at all...

[License_Support]

Because - I like to automate things..

[G_W_Albrecht]

I really like to do things myself and not end in an automated one-way street 😎 - or do you think every second of your time is so valuable you need a one-button-for-all  ?

[License_Support]

@G_W_Albrecht - Ref: "..Do you think every second of your time is so valuable you need a one-button-for-all  " 

Why are you trying to talk me out of my question about if it can be done.

I would like that to be possible - end of that story - if you have a solution or a "no not possible" comment then ok, everything else is just spam here.

[G_W_Albrecht]

Recently been automated 😉 ? OK, no more human discussions, only pure solutions or answers, all else is spam !

(Sometimes questioning the reason for a need lets us dive deeper to the real cause and may make answers superfluous)

[PhoneBoy · Accepted solution]

It seems like a reasonable RFE.
That said, you may want to look into Check Point PRO where we will proactively create a case for situations we see on your gateways that might require your attention.

[Kim_Moberg]

Hi @PhoneBoy 

Check Point PRO is a nice feature to handle and monitor your gateways proactive that said I find is enjoying you now have another system to monitor your assets and the recommendation pop up can be recommending a kernel upgrade or removing kernel conf parametre because it is not recommended.

i saw this in r80.20 were I had to enabled enable kernel params in fwkern.conf

now I have two different logs to monitor and maintain.

[Arik_Ovtracht]

This sounds like a neat feature. I will look into adding it to cpinfo in the near future.