Virtual Cloud Drives and Endpoint

[Jancarius]

When running programs like Google Drive, OneDrive, Box, Dropbox, etc, which create a virtual drive which streams content from a cloud. Endpoint seems to interfere with their function without specifically blocking them.  The computer can still navigate to the webpage and access the functions normally from there, but the 'virtual drive' these programs create cannot connect to the cloud. 

However, I'm running in detect-only mode so no prevention should be occurring.  What configuration do I need in order for these types of programs and Endpoint to play nice?  Specifically encountered testing with Box; testing to see if the behavior occurs with GoogleDrive and One Drive as well

Edit: I found this on Box's support page https://support.box.com/hc/en-us/articles/360043696454-General-Limitations-When-Using-Box-Drive indicating it's a known compatibility issue.  Is there a way in Infinity Portal to exempt this mount as the article mentions?

[PhoneBoy]

Yes, see: https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Harmony-Endpoint-Admin-Guide/...

[Jancarius]

Thanks Phoneboy.  We created a chained exclusion for example of Box.exe, as well as a number of other Box processes that we found running.  We used the format like so below:

We also tried making one that was wildcarded into the path.  We don't get any logs indicating things are being blocked, so we're not sure what other process we might need.  I presume this wildcard makes it recursive, but not sure.

OneDrive we also tested and it initially seemed to be working fine, then eventually generated an error.  However, the files were all still accessible so that's acceptable as a fallback plan.