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PCTI
Participant

N-Able remote control always blocked by Harmony Endpoint

Hello.
We have clients that use (solarwinds) N-Able take control and they cant install it if theres the Checkpoint Harmony Endpoint Solution installed.
We tried exclusions for SHA, file and path, for N-Able but it doesnt work.
Can you talk to N-Able developers to grant compatibility beetween the 2 products?

5 Replies
_Val_
Admin
Admin

Please open a TAC request and ask to assist to exclude the app

0 Kudos
Chris_Atkinson
Employee
Employee

How widespread is the use of this application across the organisation?

Adjusting the anti-malware policy for the treatment of "Riskware" may also be an option to investigate.

0 Kudos
PCTI
Participant

This is a support software to MSP and IT Techs.

It's world spread.

We use to support our clients.

I allow SHA, folder, file, etc and still block the software.

I will open a TAC request.

0 Kudos
Paulo_Balau
Contributor

In have exactly same situation... 

Did you solve it?

BR

Paulo Balau

0 Kudos
PCTI
Participant

Still waiting for TAC to release a solution.