CME Offline Installation Failed

[Kamil_Kolo]

Hello,

We are experiencing an issue installing the CME offline in a management server in AWS (offline installation is a requirement at this time).

Based on sk157492 - CME (Cloud Management Extension) for CloudGuard Latest Updates - offline installation is described as the following:

Offline installation

1. Get the latest CME version from the Downloads section in this SecureKnowledge article.
2. Place the CME bundle on the machine.
3. Enter Expert mode.
4. Execute: 

autoupdatercli install <FULL PATH TO CME BUNDLE>

We downloaded the file (Check_Point_CME_AUTOUPDATE_Bundle_T121_AutoUpdate.tar) and placed it in the Management Server. After entering expert mode and executing the command in step 4 with the full path to the file, we receive the following error message:

[Expert@gw-dda5d1:0]# autoupdatercli install /home/admin/Check_Point_CME_AUTOUPD ATE_Bundle_T121_AutoUpdate.tar
Error: Failed to import package /home/admin/Check_Point_CME_AUTOUPDATE_Bundle_T1 21_AutoUpdate.tar for more information, see log file: /opt/AutoUpdater/AutoUpdat er.log

When checking the log file /opt/AutoUpdater/AutoUpdat er.log for the messages in there, we see the following:

*E* %09-10 18:27:33% : could not find package branch name for component name CME
*E* %09-10 18:27:33% : Package Check_Point_CME_AUTOUPDATE_Bundle_T121_AutoUpdate.tar does not contain a valid branch name. Not handling offline update.

The SK does not provide troubleshooting details regarding this error message.

Any idea what is happening or how to fix this?

[ilyak · Accepted solution]

Hello,

Please run the following command in expert mode: cpvinfo /opt/AutoUpdater/latest/bin/AutoUpdater | grep "Build Number"

If the value of "Build Number" is lower than 990180162 please go to sk157492 and follow the solution of Issue 3 in "Installation Troubleshooting" section - you will be guided to install the latest AutoUpdater RPM.

Waiting for your update