Introducing CheckMatesAI

[PhoneBoy]

Over the last day or so, you might have seen a few comments generated by @CheckMatesAI on a few posts.
These posts are generated with help from our Infinity AI Copilot (the same one that's available on Support Center) using the subject and body of a topic post as the prompt.
No other data is sent to Infinity AI Copilot.
Based on the data returned from AI Copilot, a comment is added to the relevant post.
It includes a notice that the response came from Infinity AI Copilot.

Currently, this is being done in a controlled manner (i.e. triggered manually) on selected topic posts only.
In the future, we may extend and/or automate this functionality.
Your feedback is welcome.

[the_rock]

Just my honest feedback...I am not a big fan of this at all, but guess thats the world we live in 🙂

Andy

[the_rock]

@PhoneBoy Customer asked me last week, forgot to ask yesterday in R82 session...any idea when copilot AI might be included in regular smart console?

Andy

[PhoneBoy]

A pre-requisite to use AI Copilot in SmartConsole is to connect your on-prem management to Infinity Portal.
However, I don't believe this is available yet, but likely in an upcoming jumbo.

[the_rock]

K, I see. But will it be available in regular smart console if using on prem mgmt, without having to connect to infinity portal?

Andy

[PhoneBoy]

Don't think so @the_rock 

[PhoneBoy]

Note with the launch of CheckMatesAI, we have discontinued the previous beta of CheckMates ChatGPT that was exposed to a handful of users. 

[the_rock]

@PhoneBoy Apologies if this may sound like a stupid/dumb/silly (or all 3 together lol) question, but isnt CheckMatesAI the same thing as infinity AI copilot?

I know you said some posts are generated with the help of copilot, but to me, when I compare answers I get in 2 platforms, they are literally 95% the same, just some wording might be different, which to me, does not at all change the context of the answer.

Andy

[PhoneBoy]

CheckMatesAI is using the Infinity AI Copilot backend to answer questions.
Therefore, I would expect the answers to be the same or similar.
Even when I ask AI Copilot the exact same question on SupportCenter, there are slight variations in how the question is answered.