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Wolfgang
Authority
Authority

expert password reset via Smart-1 cloud

We lost the expert password of one of our SMB appliances. They are managed centrally via Smart-1 cloud.

How to reset the Expert mode password on a Quantum Spark Appliance with Gaia Embedded OS option 4. will be the solution if managed via on premise SMS.

Is this possible with Smart-1 cloud, maybe TAC can do ?

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5 Replies
PhoneBoy
Admin
Admin

TAC is probably your best bet here.

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genisis__
Leader Leader
Leader

Weird, I had same issue yesterday.

I could login to the Spark appliance, via cli however did not know the expert-password.
So I ended using an existing hash from the admin user as the new expert-password and that worked.

 

See sk92347 steps 3 and 4, step 5 did not work (save config).

 

I know this sounds silly, but the one thing I could not see is how to actually do a 'save config'.

 

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PhoneBoy
Admin
Admin

"save config" is not required on Embedded Gaia the same way it is on regular Gaia.

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genisis__
Leader Leader
Leader

I always though you needed to do a save config, if you made a change in CLISH, so it survives a reboot.

Also appreciate, this does not tackle Wolfgang's question.  It certainly would be good to see TAC answer this via an SK. 

 

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PhoneBoy
Admin
Admin

Right, this is the case on regular Gaia.
This is one of the handful of ways Embedded Gaia differs from regular Gaia.

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