Could not complete the Migration DB from SMS and R80.40 and R81.20 to Smart-1 Cloud

[BigHec]

Hi All,

I was doing some testing to migrate from a Management Server with version of R80.40 and also R81.20 to the Smart-1 Cloud Management. For the last week, I have tested a DB of version R80.40 and R81.20 and the DB exported date is May 25th, everything went smoothly when migrate from SMS appliances to Smart-1 Cloud.

This week I am trying the whole exact same testing all over again and for the DB I am using the latest one, means I exported the DB the day before I started the testing this week. But what as I am not expecting is that is shows something like the screenshot I attached above.

In the screenshot says that, when the investigation is complete, an email will be sent to my email. But at the moment I did not received any email related to this yet.

Anyone has any idea of this happening?

Greatly appreciate for the help!

[PhoneBoy]

I suspect there may be an issue when the same ICA is imported more than once. 
I'd follow up with the TAC on this: https://help.checkpoint.com 

[BigHec]

@PhoneBoy 

May you explain and elaborate more on this "I suspect there may be an issue when the same ICA is imported more than once."?

Thanks alot!

[PhoneBoy]

ICA == Internal Certificate Authority.
When you import a configuration from the same Smart-1 (albeit at different points in time), you also import the ICA.
The ICA will have the same root certificates and whatnot.
I suspect there is an issue related to this, even though you may be importing into a different Smart-1 Cloud tenant.

[BigHec]

Thank you so much for the explanation.

Already contacted TAC and now pending for their reply.

Thanks alot!

[the_rock]

Let us know what TAC says.

Andy

[BigHec]

@PhoneBoy 

To add on, I forgot to mention that the Smart-1 Cloud I'm using for the latest testing is a brand new environment with no any database in it. I am not using the Smart-1 Cloud environment that used during the previous testing with the DB of 25th May

Thanks!

[the_rock]

I had this sort of migration 4 times and never had a problem. As @PhoneBoy said, I would also contact TAC and show them that error, so it can be investigated further.

Andy

[BigHec]

@the_rock 

Already contacted TAC to open a case for this issue. 

Thanks for the suggestion!