ServiceNow discovery for VSX using SNMP

[net-harry]

Hi,

We have an issue to properly discover virtual systems from ServiceNow using SNMP.

ServiceNow Discovery can successfully query the vs, but cannot correctly identify the virtual firewall since the sysName returned is the name of the VSX host for any virtual system queried.

Please note that we are using the following commands to allow SNMP access to each virtual system:

set snmp mode vs
set snmp vs-direct-access on

I understand that the issue is most likely on the ServiceNow side, but it would be great to know if any of you have successfully been able to discover virtual systems using ServiceNow Discovery.

Thanks for your help!

Harry

[Chris_Atkinson]

I'm not currently in a position to test but if you query the OID .1.3.6.1.4.1.2620.1.16.22.1.1.3 (vsxStatusVsName) what do you see?

[net-harry]

I get the following response:

SNMPv2-SMI::enterprises.2620.1.16.22.1.1.3 = No Such Instance currently exists at this OID

Please note that we are using R80.20.

[net-harry]

Please note that the following OID seems to give the name of the virtual system:

SNMPv2-SMI::enterprises.2620.1.6.21.1.0