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gemechisd
Contributor
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Power Supply 2 Down

Our checkpoint security gateway's power supply 2 is down.
1. How can we fix the issue?
2. Is there any possible way that we can check for some logs when the problem happens?

I highly appreciate everyone's help. 

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2 Solutions

Accepted Solutions
G_W_Albrecht
Legend Legend
Legend

Why is this posted in General Topics ?

1. RMA the PSU

2. Use SNMP traps for reporting

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist

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(1)
G_W_Albrecht
Legend Legend
Legend

See this article for info: https://community.checkpoint.com/t5/General-Topics/Syslog-alert-for-power-supply-failure/m-p/10161#M...

CLI command to run in this case is

cpstat os -f power_supply

or

show sysenv ps

If the WebGUI and CLI shows it as we see it here, this is instant RMA...

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist

View solution in original post

9 Replies
G_W_Albrecht
Legend Legend
Legend

Why is this posted in General Topics ?

1. RMA the PSU

2. Use SNMP traps for reporting

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
(1)
gemechisd
Contributor

@G_W_Albrecht 

Can you give me some hint how can i configure the SNMP Trap

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G_W_Albrecht
Legend Legend
Legend
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the_rock
Legend
Legend

You can check messages logs in /var/log directory. Also, better contact TAC, though most likely they may ask you to run hcp -r all command, so may as well do that beforehand.

Best,

Andy

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(1)
G_W_Albrecht
Legend Legend
Legend

See this article for info: https://community.checkpoint.com/t5/General-Topics/Syslog-alert-for-power-supply-failure/m-p/10161#M...

CLI command to run in this case is

cpstat os -f power_supply

or

show sysenv ps

If the WebGUI and CLI shows it as we see it here, this is instant RMA...

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
gemechisd
Contributor

@the_rock 

does that command give me when does the power supply failed?

the_rock
Legend
Legend

Im pretty sure it does, just ran it on my lab fw.

Andy

example:

 

Screenshot_1.png

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Lesley
Leader Leader
Leader

Are there 2 power supply's in this system?

You can try to remove the cable, remove power supply and put it back in and try again.

Also try to use different power outlet (one that is working for sure).

If it is still not working start RMA. 

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the_rock
Legend
Legend

Thats a very valid point. 

Andy

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