License Generator is temporary unavailable. Please try again later.

[Daniel_Bourne]

I am trying to license an Mobile access blade for a clusterxl member that was recently purchased.  In the user center, after attaching the blade to the cluster container, I click license and nothing seems to happen.  When I select check license, I get the following:

License generation has failed for the below products.

Product/Feature CPAP-SG5100-NGTP 

Description - 5100 Next Generation Threat Prevention Appliance

License Generator is temporary unavailable. Please try again later. For further assistance please open a service request on our Support Site - help.checkpoint.com.

Does anyone have an idea what can cause this?  It has been going on for 5 days and Checkpoint support has not responded to my request.

Cluster member 2 is working fine.

[G_W_Albrecht]

Did you try to activate the license in GAiA WebGUI yet ?

[Daniel_Bourne]

I cannot get that to work for some reason.  Evidently I am not that familiar with Checkpoint licensing.  I thought maybe the above error was something that could be easily resolved.  I also thought it would be easy to just add on Checkpoint mobile licenses to the existing blade but doesn't appear to be the case.

[PhoneBoy]

Do have an SR open?

[Daniel_Bourne]

Yes, thanks.  Checkpoint support was able to resolve this issue for me.  I have no idea what the solution was, but it is working now.  I think it had something to do with a central licensing issue.  Thanks,

[PhoneBoy]

I'm guessing it was something on our end we needed to fix.
Glad it got sorted out.