Files extensions for threat emulation missing

[Jaspreet_Singh_]

Hi,

i am working on a case wherein we are demonstrating the capabilities of our Threat Emulation. We are running R80.10 Gateway being managed by R80.20 Management Appliance.

Trial NGTX License has been applied on the Gateway and for some reason I am only seeing 7 file extension being supported for Threat Emulation.

I have verified that license is correctly applied and contracts have been successfully attached. Both the Management Server and Gateway are connected to Internet and are being regularly updated.

Any updates on how to proceed will be highly appreciated.

NOTE: It is a live network running for the last 1 year with NGTP license.

Regards

Jaspreet Singh

[G_W_Albrecht]

I would involve TAC here...

[PhoneBoy]

How are you determining only 7 file types are supported?
Can you provide some screenshots or similar?
Also, given you're an employee, I highly recommend you engage the relevant regional Threat Prevention overlay in your area for assistance.
If you need help locating this, please contact me internally.

[Jaspreet_Singh_ · Accepted solution]

The issue has been resolved. The file containing the list of supported file extensions was missing. added that from another gateway and the issue got resolved.

Cheers.