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Bazz_Tars
Participant

TCP 18191 CONNECTION FAILURE

Hi

Setup is as follows

1570 appliance using smart-1 cloud for management

I setup this up initially with no issues, and was able to manage the policies of the appliance using SmartConsole

I then removed the appliance from its current router, took it to a client network and then brought it back to

the original router is was connected to.

Since then it is not able to communicate with smart-1 cloud

The initial error shown was TCP 18191 connection failure

I then tried to reinitialize the SIC, but now I cant establish trust

and the original TCP problem still remains.

Please see pics attached

Any ideas please ?

thank you

 

 

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4 Replies
G_W_Albrecht
Legend
Legend

Easy to see that the Smart-1 Cloud is not accessible from the SMB. When you took it to a client network, did you change anything in the ruleset ?

The quickest way to handle this issue is a reset to factory and performing FirstTimeWizard again...

CCSE CCTE CCSM SMB Specialist
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Bazz_Tars
Participant

Hi

Updated the firmware seems to have done the trick

thank you

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G_W_Albrecht
Legend
Legend

Rather strange - it worked before, so firmware upgrade could remove bugs but not decide upon operability. Maybe as the firmware update deleted temporary and TP data that did make the difference...

CCSE CCTE CCSM SMB Specialist
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Bazz_Tars
Participant

Hello
I took the 1530 back onsite yesterday and the WAN connection did the same thing

On the firewall itself:
- DNS probing failed
- cant ping its GW or anything on the internet
- It cant connect to smart-1-cloud for management

However:
From the LAN ports and  LAN subnet 
I do have internet access, IP and Domain name

I would look at the upstream provider to check
but if I connect a laptop to the WAN port I get full
internet access with the same public IP address

Also I can not VPN using office Mode on the Public IP address

Public IP's on the WAN port and then on the GW /30

Any ideas ?

Thank you




 

 

 

 

 

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