Spark Licensing Issue

[Alex-]

1500 series, R81.10.10, Centrally managed by SMS R81.20 T65.

We have renewed the NGTP suite after the initial year but they keep showing as expired, we had to turn off the relevant features in the policy to avoid disruption.

We see the correct licensing information in the UC.

Fetching license from the WebUI succeeds but the blades keep showing an expired status.

Generating the licenses manually from UC and installing them locally failed with a "Token error at line 1" message.

We have a SR open. Any hints are appreciated.

[the_rock]

Do you mind sending a screenshot?

Andy

[Alex-]

I don't have direct access to the customer's environment but the issue is as I described.

Fetch licenses succeeds but the relevant blades stay expired.

Installing the XML for offline activation received from UC fails with the mentioned error message.

[the_rock]

K, got it. I think your best bet is to probably work with Account services to get this solved.

Andy

[Alex-]

We have a ticket since a while. 😀

[the_rock]

I always call them and try fix it over the phone.

Andy