Receiving Web Server Error When logging in and viewing Connected Device Reports

[actwon]

Receiving Web Server Error When logging in and viewing Connected Device Reports. I'm running R81.10.10. I have seen other posts about older versions doing this and provide a CLI work around, but I am not looking for that. I see this in my messages file when I log in as well as when I run a 'Wireless Active Devices report:'

user.err root: [System error] CODE_SYS_ERROR (000.000.000) - /usr/local/share/lua/5.1/app/model/activeHosts.lua:0: attempt to index a nil value (Log reference: 1725370806)

Any help is appreciated

Nathan

[PhoneBoy]

Are you experiencing an issue running the reports and you believe this message has something to do with it?

[actwon]

Forgot to add I am on R81.10.10 (996002945)

Yes. I receive this error at login and while running the Wireless Active Devices and Assets. The log reference number changes as it relates to the log I am attempting to pull.  Here are all of the lines in /var/log/messages related to the reports I am trying to run (including the initial login to the appliance):

2024 Sep 3 11:00:39 mtfw03 user.err root: [System error] CODE_SYS_ERROR (000.000.000) - /usr/local/share/lua/5.1/app/model/activeHosts.lua:0: attempt to index a nil value (Log reference: 1725375639)
2024 Sep 3 11:01:02 mtfw03 user.err root: [System error] CODE_SYS_ERROR (000.000.000) - /usr/local/share/lua/5.1/app/model/activeHosts.lua:0: attempt to index a nil value (Log reference: 1725375662)
2024 Sep 3 11:01:27 mtfw03 user.err root: [System error] CODE_SYS_ERROR (000.000.000) - /usr/local/share/lua/5.1/app/model/activeHosts.lua:0: attempt to index a nil value (Log reference: 1725375687)
2024 Sep 3 11:01:38 mtfw03 user.err root: [System error] CODE_SYS_ERROR (000.000.000) - /usr/local/share/lua/5.1/app/model/activeHosts.lua:0: attempt to index a nil value (Log reference: 1725375698)
2024 Sep 3 11:07:05 mtfw03 user.err root: [System error] CODE_SYS_ERROR (000.000.000) - /usr/local/share/lua/5.1/app/model/activeHosts.lua:0: attempt to index a nil value (Log reference: 1725376025)
2024 Sep 3 11:07:13 mtfw03 user.err root: [System error] CODE_SYS_ERROR (000.000.000) - /usr/local/share/lua/5.1/app/model/activeHosts.lua:0: attempt to index a nil value (Log reference: 1725376033)

[PhoneBoy]

Your best bet is probably to engage TAC here: https://help.checkpoint.com 

[actwon]

Thank you.