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yasindu
Participant

Application and URL blade and the anti bot blade update issue

Application/URL blade and anti bot blade updates not happen after the restore process. it shows update services unreachable warning. Even I reboot the firewall not this issue get sorted out. what can be the reason for this issue?

14 Replies
the_rock
Legend
Legend

Does the fw have connectivity? ie can you ping google dns 8.8.8.8?

Andy

yasindu
Participant

Yes, I tried to ping 8.8.8.8 and it was succeed. 

the_rock
Legend
Legend

Can you ping/resolve updates.checkpoint.com?

Andy

yasindu
Participant

Yes, It was also success. I attached screenshot with this.

the_rock
Legend
Legend

I know there is cpstat command you can run to check this, but cant recall the flag now...if you just type cpstat, you will see all the options. I think cpstat -f subscription_status or something like that.

Andy

yasindu
Participant

I tried this and please find the attachment regarding this.

PhoneBoy
Admin
Admin

This is the canonical way to verify connectivity in this case: https://support.checkpoint.com/results/sk/sk83520
If you're still having unresolved issues, please open a TAC case.

the_rock
Legend
Legend

I would follw sk Phoneboy send and see if all checks out.

Andy

Dafna
Employee
Employee

Hi,

What is the status of the internet connection? 

Can you please send the output of cat /storage/appi/update/Version?

Thanks,

  Dafna

yasindu
Participant

I pinged 8.8.8.8 and update.checkpoint.com successfully; there were no connectivity issues. The Antivirus and IPS engines updated successfully. However, only the Application Control and Anti-Bot blades are experiencing this issue. I have attached a screenshot with the output of the command cat /storage/appi/update/Version. Thank you.

the_rock
Legend
Legend

But did you follow the steps from the sk Phoneboy gave?

Andy

yasindu
Participant

Yes, I tried most of the commands related to the Application Control blade and Anti-Bot blade. All the commands worked fine except for the bot detection command. However, it still connected to the server successfully. I have also opened a TAC case for this. Thank you.

the_rock
Legend
Legend

Fair enough. Let us know how it gets solved. Just curious, does rebooting the fw change anything?

Andy

yasindu
Participant

Sure I will. Thank You.

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