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Leandro_CP
Participant
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TrGUI.exe - Application Error: 0xc00007b.

 

Hi, I having this problem when I execute "Check Point Mobile". 

TrGUI.exe - Application Error

The application was unable to start correctly 0xc00007b. Click Ok to close the program.

I tried a lot of things: installing Microsoft Visual Studio, Microsoft Visual C++, etc but the error still remains.

My Windows:

Edición Windows 10 Pro N
Versión 21H1
Instalado el ‎21/‎12/‎2020
Compilación del sistema operativo 19043.1237
Experiencia Windows Feature Experience Pack 120.2212.3530.0

Any help?

Thanks in advance!

Regards.

Leandro.

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1 Solution

Accepted Solutions
Leandro_CP
Participant

Thanks all for your support.

The solution was to copy all the .dll files from one Windows to the other. It's working OK.

View solution in original post

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12 Replies
G_W_Albrecht
Legend
Legend

Which version of Check Point Mobile is installed ? Uninstall / reinstall has been tried ?

CCSE CCTE CCSM SMB Specialist
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Leandro_CP
Participant

Hi. I have version E80.80 Build 986005503. The installer is distribuited by the company.

Yes, I unistalled / reinstalled several times.

Thanks!

 

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PhoneBoy
Admin
Admin

E80.80 is an old version that is no longer in support and very likely will not work with the latest and greatest Windows releases.
I would encourage your company to use a supported version.
Please refer to our End of Support policy here: https://www.checkpoint.com/support-services/support-life-cycle-policy/#endpoint-security

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Leandro_CP
Participant

I also tried with that version but still the same.

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PhoneBoy
Admin
Admin

The one TAC case I see on this error suggests this is an error code from the operating system that could have numerous causes.
Unfortunately I did not see any conclusive answers to it. 

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Leandro_CP
Participant

Thanks for your support. My solution was to copy all the .dll files from one Windows to the other. It's working OK! 

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PhoneBoy
Admin
Admin

What precise version are you attempting to install?
If you're not using E85.30, try that as that is the latest: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...
The client you want to install is the E85.30 Remote Access Clients for Windows (listed under the Standalone Clients Downloads).

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the_rock
Legend
Legend

You got 2 really good replies, so I would look into what @PhoneBoy and @G_W_Albrecht said. Does issue happen only on that one machine?

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Leandro_CP
Participant

It only happens in one PC (a Virtual Machine), in other I installed without problems.

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Leandro_CP
Participant

Thanks all for your support.

The solution was to copy all the .dll files from one Windows to the other. It's working OK.

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swpnlvedak
Explorer

Hi buddy, i am also getting same error on my windows machine with same configuration that you have, saw the post and found your issue is resolved, can you help me with this. Please any help will be appreciated. 

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Leandro_CP
Participant

Hi, in my case the solution was to copy all the .dll files from the host PC to the Virtual Machine.
In my PC I was able to install "Check Point Mobile" with no problem so I copied all.

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