SNX connection failed

[ihenock101]

Hi All,

I have a checkpoint firewall which enabled Mobile access and it works fine. However, when I attempted to access remote access using SNX, it stayed at initiating before eventually failing. what will be the root cause It works fine using the capsule?

[G_W_Albrecht]

What is in GW logs ?

[ihenock101]

@G_W_Albrecht Kindly Attached the screenshot of the log 

[the_rock]

Sadly, that log is little vague : - (. Does not really tell us why it fails...can you do zdebug and filter for the relevant IP?

[Gojira]

Check that you have a rule with a  native application in case you are using legacy policy.

If using unified, check that you have a rule to cover this traffic too.

[GianniPapetti]

Can you please be more explicit; what kind of rule?

We have exactly the same behaviour, but connection is fine after the first deny.

[the_rock]

Are you able to provide any sort of relevant log/debug drop?

Andy

[GianniPapetti]

Evidence attached.

[LeeBingKang]

Hi Gianni,

I also got the same issue as yours. Do you have any idea on why its happening and also the resolution? Appreciate if you are able to share with us.

Thank you.

[LeeBingKang]

@GianniPapetti , i'm not sure you still at there or not.

However, I just get reply from CheckPoint TAC and they mentioned this is a cosmetic issue for R81 to R81.20.

Let's wait for the jumbo hotfix come in to fix it.

[GianniPapetti]

Hi there, thanks for the reply hope 2 see this extremly old problem solved.

Thank you.

[DiegoFretes]

Hi @GianniPapetti , can you tell me how you solved this problem? I have the same error at the moment and I have no idea how to solve it.