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ihenock101
Collaborator

SNX connection failed

Hi All,

I have a checkpoint firewall which enabled Mobile access and it works fine. However, when I attempted to access remote access using SNX, it stayed at initiating before eventually failing. what will be the root cause It works fine using the capsule?

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10 Replies
G_W_Albrecht
Legend
Legend

What is in GW logs ?

CCSE CCTE CCSM SMB Specialist
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ihenock101
Collaborator

@G_W_Albrecht Kindly Attached the screenshot of the log 

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the_rock
Legend
Legend

Sadly, that log is little vague : - (. Does not really tell us why it fails...can you do zdebug and filter for the relevant IP?

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Gojira
Collaborator
Collaborator

Check that you have a rule with a  native application in case you are using legacy policy.

If using unified, check that you have a rule to cover this traffic too.

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GianniPapetti
Contributor

Can you please be more explicit; what kind of rule?

We have exactly the same behaviour, but connection is fine after the first deny.

 

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the_rock
Legend
Legend

Are you able to provide any sort of relevant log/debug drop?

Andy

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GianniPapetti
Contributor

Evidence attached.

 

 

 

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LeeBingKang
Advisor

Hi Gianni,

 

I also got the same issue as yours. Do you have any idea on why its happening and also the resolution? Appreciate if you are able to share with us.

 

Thank you.

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LeeBingKang
Advisor

@GianniPapetti , i'm not sure you still at there or not.

 

However, I just get reply from CheckPoint TAC and they mentioned this is a cosmetic issue for R81 to R81.20.

 

Let's wait for the jumbo hotfix come in to fix it.

 

image.png

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GianniPapetti
Contributor

Hi there, thanks for the reply hope 2 see this extremly old problem solved.

Thank you.

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