RA : Interface change - location is OUT, state connected, reconnecting tunnel

[Andrey_Gl]

Please advise, we have  new set up remote access on gateways, but sometimes we get a "reconnect" message. I could not find any information about SK. Has anyone encountered this problem? PS We have two external IP addresses, and each can be used as a connection address.

[9 Apr 0:11:32] Client state is connected
[9 Apr 0:11:32] Interface change - location is OUT, state connected, reconnecting tunnel
[9 Apr 0:11:33] Client state is reconnecting

[PhoneBoy]

It seems to be related to the Location Awareness feature on the client.
It does not appear to indicate a problem on its own. 

[Andrey_Gl]

Location Awareness is disabled. I understand that this is not critical, but the customer is complaining about constant reconnections

[PhoneBoy]

I would work with the TAC on troubleshooting why: https://help.checkpoint.com