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vaila
Explorer

VPN service is down

Dear All

I have this issue on a clinet VPN Endpoint 8430 VPN service is down

I try to reinstall the apllication but dosn't work.

Is impossible to open the client the service is down and is impossible start

I have W10

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9 Replies
_Val_
Admin
Admin

Your symptoms are very similar to those mentioned in sk101081. Try following the SK, although it does not mention your particular client version. If does not help, open a TAC service request

JohnnyL
Explorer

I had a similar issue on E85.10 after a windows update. And it seems like sk101081 solved the issue after changing the registry

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Alex_Sazonov
Employee
Employee

@vaila 

What is build # of Windows 10 (in cmd: winver)?

Do you see Virtual Network Adapter in the Network Connections?

Can you please check what is the service status in Task Manager:

2021-01-20 17_27_54-Task Manager.png

If it's stopped try to run it manually.

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Tami
Explorer

I have a same problem, And it is not starting manually.

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mirdsky
Explorer

Hi, how if its stopped then I start it manually, but its still doesnt work?

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the_rock
Legend
Legend

I had already seen few posts about very similar issues. Question...did this happen by any chance AFTER the windows update, just wondering?

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TomasPerez
Explorer

I have the same problem. That occured me after a Windows update. Someone knows the solution?  

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AkiYa
Participant

For the sake of knowledge, in my case I solved the problem by installing the last version of the VPN client (I could just launch the setup over the current one).

Trying to reinstall the same version didn't solve the issue.

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Chris_Atkinson
Employee Employee
Employee

Possibly related to sk180845: VPN client fails with error "Connectivity with VPN Service is lost" after April 8, 2023

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