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Wayne_Hammond
Contributor

E84.20 - Windows Client Disconnects

Hi,

We have noticed the latest Windows update 2004 causes E84.20 to disconnect the PC/Laptop if the user is inactive and the machine locks.

We have had to roll back to an earlier version

Regards

Wayne

13 Replies
HPH
Explorer

Hi all,
we have the same issue. After upgrading to E84.20 the vpn-tunnel is disconnected as soon as the machine is locked. I did not find any hint in the release notes for this behavior.

Regards,
Hanspeter

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_Val_
Admin
Admin

What is the value for do_re_authentication_while_session_is_locked in your trac_client_1.ttm file? 

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Wayne_Hammond
Contributor

Hi Val,

 

Where is that file located?

Regards

 

Wayne

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_Val_
Admin
Admin

Look into sk75221 and sk55502

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HPH
Explorer

This value does not exist in the trac_client_1.ttm file. My gateway version is R80.10 , my management runs with R80.40. 

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Wayne_Hammond
Contributor

Val,

 

This only affects clients running E84.20.

I am running E83.10 and have no issues

I am not sure changing the FW files will help?

Regards

Wayne

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_Val_
Admin
Admin

I would try this first, and then, if not effective, open a TAC case

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ramilu
Explorer

Hi Wayne,

Did you find some solution for this issue either with TAC or by changing the value in the trac file?

Thanks.

Ralitsa

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AndreiR
Employee
Employee

Folks,

I apologize for inconvenience.

This is known issue which happens with E84.20. It has already been fixed in E84.30.

It is also listed in Known Limitations and has dedicated SK:

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

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ramilu
Explorer

Many thanks for the prompt reply!

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Tobias_Moritz
Collaborator

The sk says "The issue happens on E84.20 version only and and has been fixed in E84.30 release."

You say "This is known issue which happens with E84.20 and E84.30. It has already been fixed in E84.40"

What is right? 🙂

AndreiR
Employee
Employee

@Tobias_Moritz , you are correct. It has already been fixed in E84.30. I have updated my original reply.

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Wayne_Hammond
Contributor

Thanks all for your replies 

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