Client VPN 87.20

[bob111]

Hey, recently I tried upgrading the version of the client VPN my clients are using to the new version 87.20. I tested it first on myself and a few colleagues and it worked without any issues. When some of the clients installed the new version they encountered a problem - they couldn't connect to the VPN, the error they received was: Connectivity with the VPN service is lost. When they tried installing they previous version they got an error, some of them got error code 26704 and some error code 2911.

Eventually they managed to solve this issue and install the previous version by following this sk:  https://supportcenter.checkpoint.com/supportcenter/portaleventSubmit_doGoviewsolutiondetails=&soluti...

I opened a tac but we no longer have the logs for when the error happens because the users that got the error already installed the previous version.

Has anyone experienced something similar?

[the_rock]

Personally, I had not had any issues, but all customers we deal with, they use actual EDR solution (harmony endpoint) and we never recommend them to use latest, but rather whatever recommended version is, which now shows E86.80 for windows and mac OS as well.

Do you possibly happen to have screenshot or maybe ful details of the log those users were getting?

[bob111]

This is the error received after installing 87.20

 

[the_rock]

See if below post from @_Val_ helps.

Andy

https://community.checkpoint.com/t5/Remote-Access-VPN/Connectivity-with-the-Check-Point-Endpoint-Sec...

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

[ame77]

Please check "C:\Program Files (x86)\CheckPoint\Endpoint Connect\trac.log" and compare with
 sk180845: VPN client fails with error "Connectivity with VPN Service is lost" after April 8, 2023 but they say that 87.20 should resolve it.

[AndreiR]

There might be many reasons for that error. It is not possible to understand root cause and provide any recommendations without logs.

[the_rock]

Good point indeed.