Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
bob111
Contributor

Client VPN 87.20

Hey, recently I tried upgrading the version of the client VPN my clients are using to the new version 87.20. I tested it first on myself and a few colleagues and it worked without any issues. When some of the clients installed the new version they encountered a problem - they couldn't connect to the VPN, the error they received was: Connectivity with the VPN service is lost. When they tried installing they previous version they got an error, some of them got error code 26704 and some error code 2911.

Eventually they managed to solve this issue and install the previous version by following this sk:  https://supportcenter.checkpoint.com/supportcenter/portaleventSubmit_doGoviewsolutiondetails=&soluti...

I opened a tac but we no longer have the logs for when the error happens because the users that got the error already installed the previous version.

Has anyone experienced something similar?

0 Kudos
6 Replies
the_rock
Legend
Legend

Personally, I had not had any issues, but all customers we deal with, they use actual EDR solution (harmony endpoint) and we never recommend them to use latest, but rather whatever recommended version is, which now shows E86.80 for windows and mac OS as well.

Do you possibly happen to have screenshot or maybe ful details of the log those users were getting?

0 Kudos
bob111
Contributor

This is the error received after installing 87.20

 

vpn1.jpeg

0 Kudos
ame77
Explorer

Please check "C:\Program Files (x86)\CheckPoint\Endpoint Connect\trac.log" and compare with
 sk180845: VPN client fails with error "Connectivity with VPN Service is lost" after April 8, 2023 but they say that 87.20 should resolve it.

0 Kudos
AndreiR
Employee
Employee

There might be many reasons for that error. It is not possible to understand root cause and provide any recommendations without logs.

the_rock
Legend
Legend

Good point indeed.

0 Kudos

Leaderboard

Epsum factorial non deposit quid pro quo hic escorol.

Upcoming Events

    CheckMates Events