Hey, I recently tried to upgrade the client VPN my clients use to the newest version 87.20 (I needed to do this because of a problem with an update to the firewall version but that's a problem for another time) and I tested it first first on myself and a number of colleagues and it worked without any issues, when I released the new version to the clients some of them experienced the same problem (attached a photo) - connectivity with the VPN service is lost, then they also couldn't install the previous version they had when they tried they received the error codes: 26704, 2911. In the end they managed to install the previous version by following this: https://supportcenter.checkpoint.com/supportcenter/portaleventSubmit_doGoviewsolutiondetails=&soluti...
I opened a tac but everyone who had the problem already installed the previous version and we don't have the logs for when the problem occurs.
Has anyone experienced something similar?
![vpn1.jpeg](/skins/images/18490100A638A1C8598C940ACECB44E2/responsive_peak/images/image_not_found.png)
and has a solution?