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S_E_
Advisor

iDRAC - troubleshooting tips

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Hi,

just tried to implement idrac on a new Smart-1.  We did that already on an other device successfully.

Are there any more troubleshooting commands available than mentioned in sk122914? No FTW done yet.

Basically, what does Error:iDRAC access denied  mean exactly?

Is no IDRAC card inserted?

 

[Expert@SMART-1:0]# SetiDRACUser
Enter User ID: 6
Enter User name: <ADMIN>
Enter Password:
Enter Password again:
Please Wait, Updating User..
Error:iDRAC access denied
Error:iDRAC access denied
New iDRAC user added successfully

 

lomipset 10.x.x.x 255.255.255.0 10.x.x.x       has been done

 

[Expert@SMART-1:0]> show lom
Firmware Revision : 4.40
IP Address : 0.0.0.0

 

more cp_idrac.log
Starting: Set iDRAC User
[09/19/22@09:10:33]:in idrac_set_user_password_enforce user=<ADMIN>
[09/19/22@09:10:33]:in idrac_set_user_password user=<ADMIN>
[09/19/22@09:10:34]:in idrac_set_user_password user_id = 6 user=<ADMIN>
[09/19/22@09:10:34]:idrac_exec_cmd_over_ssh:sshpass_cmd=#/bin/sshpass -e /bin/ss
h -q -o StrictHostKeyChecking=no -o ServerAliveInterval=1 admin@169.254.0.1 raca
dm set iDRAC.Users.6.Privilege 0x171#
[09/19/22@09:10:34]:in idrac_setup_usbnic
[09/19/22@09:10:39]:Error:failed to read to iDRAC cmd output
[09/19/22@09:10:39]:Error:iDRAC access denied
[09/19/22@09:10:39]:idrac_exec_cmd_over_ssh:sshpass_cmd=#/bin/sshpass -e /bin/ss
h -q -o StrictHostKeyChecking=no -o ServerAliveInterval=1 admin@169.254.0.1 raca
dm set iDRAC.Users.6.Enable 1#
[09/19/22@09:10:39]:in idrac_setup_usbnic
[09/19/22@09:10:44]:Error:failed to read to iDRAC cmd output
[09/19/22@09:10:44]:Error:iDRAC access denied
[09/19/22@09:12:20]:idrac_exec_cmd_over_ssh:sshpass_cmd=#/bin/sshpass -e /bin/ss
h -q -o StrictHostKeyChecking=no -o ServerAliveInterval=1 admin@169.254.0.1 raca
dm get iDRAC.IPv6.Enable#
[09/19/22@09:12:20]:in idrac_setup_usbnic
[09/19/22@09:12:25]:Error:failed to read to iDRAC cmd output
[09/19/22@09:12:25]:Error:iDRAC access denied
[09/19/22@09:12:25]:idrac_exec_cmd_over_ssh:sshpass_cmd=#/bin/sshpass -e /bin/ss
h -q -o StrictHostKeyChecking=no -o ServerAliveInterval=1 admin@169.254.0.1 raca
dm getniccfg#
[09/19/22@09:12:25]:in idrac_setup_usbnic
[09/19/22@09:12:30]:Error:failed to read to iDRAC cmd output
[09/19/22@09:12:30]:Error:iDRAC access denied

 

 

Thanks

Regards

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1 Solution

Accepted Solutions
S_E_
Advisor

just as an update. Could get manage to setup idrac on all devices.

After update LOM firmware to 5.10 AND establish connectivity to the LOM port, the error message

09/19/22@09:10:39]:Error:failed to read to iDRAC cmd output
[09/19/22@09:10:39]:Error:iDRAC access denied

disappeared.

And LOM update does only work when your device has already IP connectivity via any other port (MGMT,access)

Thanks, Regards

 

 

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5 Replies
PhoneBoy
Admin
Admin

What precise model is it?
On the other Smart-1 appliances, did you do it before or after first time wizard was executed?

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S_E_
Advisor

hi

same model on 2 locations: Smart-1 6000-L

No FTW until now.  Just preparation work before migration stuff.

Regards

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Dolev
Employee
Employee

sk176942: iDRAC Troubleshooting might assist, if there are still issues I advise to open ticket with our support.

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S_E_
Advisor

Hi,

did not see the SK176942 before. Thanks a lot

However, still get the same message. I will open a TAC case

Regards

 

[Expert@SMART-1:0]#  cpidrac --get_external_nic_state
Error:iDRAC access denied

[Expert@SMART-1:0]# service ipmi status
ipmi_msghandler module loaded.
ipmi_si module loaded.
ipmi_devintf module loaded.
/dev/ipmi0 exists.

cat /config/active | grep -i idrc
interface:eth-idrc0:state on
interface:eth-idrc0:ipaddr:169.254.0.2:mask 24

 

 

 

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S_E_
Advisor

just as an update. Could get manage to setup idrac on all devices.

After update LOM firmware to 5.10 AND establish connectivity to the LOM port, the error message

09/19/22@09:10:39]:Error:failed to read to iDRAC cmd output
[09/19/22@09:10:39]:Error:iDRAC access denied

disappeared.

And LOM update does only work when your device has already IP connectivity via any other port (MGMT,access)

Thanks, Regards

 

 

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