iDRAC - troubleshooting tips

[S_E_]

Hi,

just tried to implement idrac on a new Smart-1.  We did that already on an other device successfully.

Are there any more troubleshooting commands available than mentioned in sk122914? No FTW done yet.

Basically, what does Error:iDRAC access denied  mean exactly?

Is no IDRAC card inserted?

[Expert@SMART-1:0]# SetiDRACUser
Enter User ID: 6
Enter User name: <ADMIN>
Enter Password:
Enter Password again:
Please Wait, Updating User..
Error:iDRAC access denied
Error:iDRAC access denied
New iDRAC user added successfully

lomipset 10.x.x.x 255.255.255.0 10.x.x.x       has been done

[Expert@SMART-1:0]> show lom
Firmware Revision : 4.40
IP Address : 0.0.0.0

more cp_idrac.log
Starting: Set iDRAC User
[09/19/22@09:10:33]:in idrac_set_user_password_enforce user=<ADMIN>
[09/19/22@09:10:33]:in idrac_set_user_password user=<ADMIN>
[09/19/22@09:10:34]:in idrac_set_user_password user_id = 6 user=<ADMIN>
[09/19/22@09:10:34]:idrac_exec_cmd_over_ssh:sshpass_cmd=#/bin/sshpass -e /bin/ss
h -q -o StrictHostKeyChecking=no -o ServerAliveInterval=1 admin@169.254.0.1 raca
dm set iDRAC.Users.6.Privilege 0x171#
[09/19/22@09:10:34]:in idrac_setup_usbnic
[09/19/22@09:10:39]:Error:failed to read to iDRAC cmd output
[09/19/22@09:10:39]:Error:iDRAC access denied
[09/19/22@09:10:39]:idrac_exec_cmd_over_ssh:sshpass_cmd=#/bin/sshpass -e /bin/ss
h -q -o StrictHostKeyChecking=no -o ServerAliveInterval=1 admin@169.254.0.1 raca
dm set iDRAC.Users.6.Enable 1#
[09/19/22@09:10:39]:in idrac_setup_usbnic
[09/19/22@09:10:44]:Error:failed to read to iDRAC cmd output
[09/19/22@09:10:44]:Error:iDRAC access denied
[09/19/22@09:12:20]:idrac_exec_cmd_over_ssh:sshpass_cmd=#/bin/sshpass -e /bin/ss
h -q -o StrictHostKeyChecking=no -o ServerAliveInterval=1 admin@169.254.0.1 raca
dm get iDRAC.IPv6.Enable#
[09/19/22@09:12:20]:in idrac_setup_usbnic
[09/19/22@09:12:25]:Error:failed to read to iDRAC cmd output
[09/19/22@09:12:25]:Error:iDRAC access denied
[09/19/22@09:12:25]:idrac_exec_cmd_over_ssh:sshpass_cmd=#/bin/sshpass -e /bin/ss
h -q -o StrictHostKeyChecking=no -o ServerAliveInterval=1 admin@169.254.0.1 raca
dm getniccfg#
[09/19/22@09:12:25]:in idrac_setup_usbnic
[09/19/22@09:12:30]:Error:failed to read to iDRAC cmd output
[09/19/22@09:12:30]:Error:iDRAC access denied

Thanks

Regards

[PhoneBoy]

What precise model is it?
On the other Smart-1 appliances, did you do it before or after first time wizard was executed?

[S_E_]

hi

same model on 2 locations: Smart-1 6000-L

No FTW until now.  Just preparation work before migration stuff.

Regards

[Dolev]

sk176942: iDRAC Troubleshooting might assist, if there are still issues I advise to open ticket with our support.

[S_E_]

Hi,

did not see the SK176942 before. Thanks a lot

However, still get the same message. I will open a TAC case

Regards

[Expert@SMART-1:0]#  cpidrac --get_external_nic_state
Error:iDRAC access denied

[Expert@SMART-1:0]# service ipmi status
ipmi_msghandler module loaded.
ipmi_si module loaded.
ipmi_devintf module loaded.
/dev/ipmi0 exists.

cat /config/active | grep -i idrc
interface:eth-idrc0:state on
interface:eth-idrc0:ipaddr:169.254.0.2:mask 24

[S_E_ · Accepted solution]

just as an update. Could get manage to setup idrac on all devices.

After update LOM firmware to 5.10 AND establish connectivity to the LOM port, the error message

09/19/22@09:10:39]:Error:failed to read to iDRAC cmd output
[09/19/22@09:10:39]:Error:iDRAC access denied

disappeared.

And LOM update does only work when your device has already IP connectivity via any other port (MGMT,access)

Thanks, Regards