Updatable Objects suddently stop loading in SmartConsole

[AleLovaz82]

Today a collegue report me that he wasn't able to load updatable ojbect.

Basically on different rulebase on different domain on our MDS ( R81.10 Take 158 ,installed months ago and they were working fine since some days ago ) ,instead gateway use different version from 80.40 to 81.20 ) the loading screen of the updatable object is stuck as you can see from the screenshot.

The smart console is updated, at the moment I cannot perform a mdsstop_customer/mdstart_customer.

This happens on every domain ,even the test one with no gateway registered.

Any advices?

[AkosBakos]

Hi @AleLovaz82 

Check these items on the Management Server (in the Expert mode):

1. Ping the Check Point server:
   ping updates.checkpoint.com 
   Your server must resolve this hostname.
   You might not get a reply. It is OK.
2. If there is no DNS resolving, check the DNS server configuration and connectivity to the DNS server.
3. Check the connectivity to the Check Point server:
   curl_cli --cacert $CPDIR/conf/ca-bundle.crt https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl
4. Check that a proxy server is configured, if needed.

https://support.checkpoint.com/results/sk/sk122636

Akos

[the_rock]

Just throwing this out there...did you make sure you updated to latest smart console build? Other than that, make sure what @AkosBakos said works.

Andy