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Apple752975
Participant

Unable to login Webui

Hi All,

 

Greetings...!!!

 

I am unable to login WebUI and page is not getting loaded, I have verified few checks below are the result.

All services are running fine.

Testing the SIC is successfully communication.

checked  licenses are never expired status.

Raised a case with checkpoint team informed me that /tmp/xgets is missing, only restart  is the resolution to resolve the issue.

 

I have performed CPstop and Cpstart, Kindly suggest me if you have any idea on this still I am not able to login via Webgui.

 

If no other option is there means,  I have restart my device today during off business hours 

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14 Replies
PhoneBoy
Admin
Admin

cprestart won't fix issues with confd (where this error is likely coming from).
You can try restarting confd with something like (from expert mode):

  • ps -auxw | grep confd | awk '{print #2}' | xargs kill -9
  • udw process:confd:signal kill

Otherwise, your best bet is to reboot as TAC suggested. 

Apple752975
Participant

Do we need downtime to run the above command.

Rebooting the machine it will take time to get approval from all the stake holders because of production site.

 

 

 

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PhoneBoy
Admin
Admin

No, it restarts the configuration daemon for Gaia OS.
It should not require any downtime.

Apple752975
Participant

Thank you will try on this

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Amir_Senn
Employee
Employee

Try incognito mode as well. Could help if something from your browser is interfering.

Kind regards, Amir Senn
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the_rock
Champion
Champion

I have a feeling its something simple. Try this...from clish

set web daemon-enable off

save config

set web daemon-enable on

set web-ssl port 4434

save config

Exit clish and try https://x.x.x.x:4434

Let us know if that works. Message me directly if it fails, lets do remote session to see if we can fox it for you.

Andy

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Apple752975
Participant

I am not able to move from expert to clish its getting error denied access via CLI

And also i have rebooted the management server still same not able access Webui

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the_rock
Champion
Champion

Can you send a screenshot? Unless your user does not have those permissions, it should work, for sure.

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Apple752975
Participant

Now am able to logging from expert to clish.

Solution is xml feature file have reconfigured.

But still not able to login via WebUi, Its asking for user name and password after that it is keeps on loading.

Tried with various browser still the issue persist.

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the_rock
Champion
Champion

Message me offline, I really want to do remote to see if I can help you fix this.

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Apple752975
Participant

Thanks @the_rock I am on call with Checkpoint TAC engineer, Will get to you once its failles to success.

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the_rock
Champion
Champion

Ok, happy to help.

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the_rock
Champion
Champion

Any luck yet?

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PhoneBoy
Admin
Admin

I recommend working with TAC on this.

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