Unable to access Gaia R77.30 and R80 through Web UI

[dsd_asddc]

Hi, I'am having some issues while doing the initial configuration for Gaia R77.30 and Gaia R80.10

after installing , I can ping the management IP from a Virtual Machine  but unable to open the same in a brower

https://<management IP>

But everything works fine if it is a SPLAT R75 and SPLAT R76

Can any one please advise if I need to do any additional configuration apart from mgmt address so that I can

access it through Web UI

any help much appreciated 

Thanks

[PhoneBoy]

What OS are you attempting to access the WebUI from?

What specific errors are you getting?

Can you verify the traffic is reaching the system with a tcpdump?

At some point (probably R77.30), we switched to SHA2 certificates for the WebUI portal.

Older systems (notably Windows XP pre-SP3) won't be able to connect to these systems.

[dsd_asddc]

Hi ,Thanks for a quick response,

I'am using windows XP professional version 2002 service pack2 as my virtual machine client ..

I have also run TCPDUMP on newly installed GAIAR77.30 I can see the packets arriving and leaving from the management interface ..

Any comments much appreciated

[PhoneBoy]

Like I said, the versions of XP prior to SP3 don’t support SHA2 certificates.

As such, what you are seeing is expected behavior.

If you must use XP, upgrade to Service Pack 3, but I recommend using a supported OS instead.

[Gaurav_Pandya]

HI,

Yeah. That is correct what Dameon has suggested. Adding to that if you are facing error SSL version or Cipher mismatch then you can refer sk93395.

[dsd_asddc]

Hi ,

I have upgraded the machine to Windows 7 Home basic 32 bit , I can access it via Web GUI, I can ping from my machine to the newly installed firewall

vice versa, I can see the TCPdump (three way hand shake )

but I'am unable to proceed in WEB GUI  (https://<management IP > after Management Connection Wizard , 

Any help will be appreciated

[PhoneBoy]

Windows 7 doesn't support SHA2 certificates either unless you apply SP1: Microsoft Security Advisory 3033929 | Microsoft Docs 

[dsd_asddc]

Hi Dameon, Thanks for your quick response, 

What Windows OS and what version of browser I should be using  to get this working 

Can you pl kindly advise ..

[PhoneBoy]

Windows 7 and above with the latest versions of Chrome, IE, or Firefox should work.

[dsd_asddc]

As mention above I'am already using windows 7 32 bit Service Pack 1 , with latest chrome , Internet explorer as browser 

[PhoneBoy]

I'm guessing the problem is with your specific variant of Windows.

To confirm this, simply try connecting with http.

You should get a redirected to an https URL, which will likely show you an error.

An actual screenshot of this would be helpful.

Another thing to try is a modern Linux distribution (e.g. Ubuntu or similar) with Firefox or Chrome, which should work for the purposes of running the First Time Wizard and configuring the Gaia WebUI.

If none of these work, then you can run the First Time Wizard through the CLI using the following procedure: How to run the First Time Configuration Wizard through CLI in Gaia R76 and above 

[dsd_asddc]

I'am unable to proceed after this window , I have tried using all different browsers .. 

[Gaurav_Pandya]

For a workaround, You can complete First time vizard through CLI. Please refer below URL.

https://community.checkpoint.com/docs/DOC-2410-first-time-vizard-through-cli

For GUI solution, please engage TAC as suggested by Dameon.

[ARUNKUMAR_K]

Increase the RAM size.

[Edwin_Onyango]

@ dsd asddc did you manage to fix this error?

[PhoneBoy]

The fact you’re getting this far (versus just an error page from the browser) suggests it’s not related to SHA2 at all.

I recommend engaging with our TAC for further troubleshooting or use the workaround I provided.

[Sachin_Guda]

Hello All,

I have simulated same in the lab and found that is problem with RAM.

You must have to use 8GB RAM for your virtual Machine (Tried with 4GB, it didnt work, Didnt try with any 6GB).

Regards,

Sachin Guda

[Jeff]

I have the same problem. The memory expansion didn't help. I decide to expan the system root partition during installation process. It helped me.

[Petr_Hantak]

Yevgeniy, how much space did you provide there?

[Jeff]

First, I used 35G of HDD for system and 6G for root partition. I have my reasons for this.

Then I have increased the root partition to 12G.

[Petr_Hantak]

Thank you for info. I fully understand that you want to reduce size of installation. I'm using shared LAB ESXi for testing purposes and space is limited time to time. So it is good to find some suitable minimum for deployment. 

[Edwin_Onyango]

Hi, I have a similar issue. I have installed checkpoint on Vmware workstation but I cannot access it from my web page. I am using ubuntu 17.10 computer. Kindly help me on this

[Jonathan_Sander]

I'm running into this as well. I'm using the "CloudGuard IaaS (R77.30) Next Gen Firewall & Threat Prevention (BYOL)" from the AWS marketplace. I've bumped it up a few times in specs trying to fix and now have it running on a c4.4xlarge (16 vCPUs, 30GB mem, 60GB disk). I can get to it with SSH and set the admin password, and then Gaia fires up and let's me log in. But then after log in the page never paints. It's just a white page. It doesn't even seem to be downloading or working on anything. It's just blank. I'm using Firefox 62.0 (64bit) on Mac 10.13.6. Any help appreciated.

UPDATE: Used the advice above to run the initial config on the command line, but even after that, Gaia still comes up with goose eggs. Since I was setting this up specifically to test things in the UI, it is pending and currently shut down. Any advice welcomed.

UPDATE2: It occurred to me that the problem could be with the exact AMI I'm using, so I'll note it's "Check Point CloudGuard IaaS BYOL R77.30-041.168-fb3a4d3c-c993-40ab-ba19-b180ea9b866f-ami-55202c2f.4 (ami-da6652bf)" in case that is information that matters. I'm running in us-east-2 (Ohio). 

[Jonathan_Sander]

I decided to try out the R80.10 version on AWS, and it worked. But oddly enough, it pointed me to this article about this issue and thought some may find it helpful:

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut... 

[Chirag_Rao]

It works using Internet Explorer (the default IE version with Windows 7 64-bit.

[Chirag_Rao]

Hi Team,

On my old i7 laptop, it worked with 2GB RAM and 2CPUs. Later when I tried with 6GB RAM and 1 CPU on my latest desktop, I got an error stating it required 2 CPUs. After assigning 2 CPUs, it worked. Hence, you need at least 2GB of RAM and 2CPUs to make the Manager work. The Gateway should be okay with 2GB RAM and 1 CPU.

Regards,

Chirag

[ashish_solanki1]

Hi All,

Whenever I try to access Network interfaces tab in both SMS & SG getting below error:

"Unable to connect to the server. Press OK to reconnect" screenshot is also attached.

VM Specifications are:

RAM 3.5GB

HDD 45GB

CPU 2

Using VmwareWorkstation 15 for my LAB.

[HristoGrigorov]

I have the same issue and for me it works only if I access it from a workstation in the same network. Perfectly suits me so I havent really investigated why.

[Rom_D]

Got the same problem on R80.40 when trying to access the "Network Interfaces" menu in GAIA Webui.

Get the "unable to connect to server" with Firefox and Chrome., but works with Edge

[Alan_Burton-Wo1]

For anybody else reading this, in my case, this issue turned out to be the uBlock browser add-on.

It was triggering on a simple keyword in the filename ("interfaces_stats.js"), which is loaded when opening the interfaces menu.